Conversational Analytics / 17.12.2012

The Secret Behind Keeping up with rapidly evolving technology in Enterprise Mobility

Mobile devices are everywhere and used by everyone. This pervasiveness creates opportunities to make employees more productive, engage with customers in a more targeted and personalized manner, and cut costs across enterprise operations. Due to the huge gains that Enterprise Mobility brings to businesses across industries,  Zinnov  recently asserted that India’s market for these solutions will reach 1 billion USD by 2015.

But there are a few key challenges that still restrain enterprises from making the most of their investments in mobility. First, mobile technology is constantly changing.  The enterprise has to deal with the proliferation of devices, vendors, and services – from Java, Nokia, Apple, Google Android, BlackBerry, and so forth.  Moreover, enterprise workflows and business processes are also changing. Employees, customers, and other business stakeholders expect a relatively rapid application development and enhancement timeline, aligned with the shifting operations and needs of the business. Because of these challenges, enterprise IT must be ready to meet diverse end users, engagement modalities, use cases, security challenges, etc – while in a short time period.

In order to simultaneously embrace the advance of mobile devices in the workplace and keep up with rapidly evolving processes, enterprises must invest in an application development and management platform. Uniphore, for example, provides our enterprise mobility customers with mCAS, which allows them to build, deploy and manage their own fully-customized, cross-device applications from one central framework.  The mCAS platform offers simple drag-and-drop menus, completely avoiding code-based architecture. Once a manager has designed a new application, he quickly deploys it to multiple devices. All applications can be deployed and rolled back with a simple click, compressing the release cycles of new applications.

Studies show that 60% to 80% of the cost of an enterprise application goes to maintenance and new features that get added after the first version is released. Even if you can develop new applications really fast, you still need a simplified change process during the entire application life-cycle. This will allow you to keep evolving your applications to get more value out of your IT investments, year after year. Therefore with a solution like mCAS, business managers can quickly update, add or change content on the application at any point, without the need to re-compile code. Changes and updates can be implemented from a central framework, then deployed instantly – allowing the business to be more responsive, agile and efficient.

Most enterprises are concerned with the security risks involved in digitizing their processes and mobilizing their people. Application managers like mCAS soothe this concern by giving companies the ability manage the security of applications and devices. All applications are automatically instrumented to collect monitoring and performance data. At any point, businesses can access all runtime information centrally to detect, isolate and correct potential security breaches. Furthermore, enterprises can use the application management platform to can easily protect their data through a variety of security techniques, including user authentication, remote data control, and encryption support.

Given the fast moving world we live in, it is critical that enterprises adopt a mobility solution that can keep pace with new technologies and business processes. Application development and management platforms are a critical ingredient of any scalable enterprise mobility solution.  The right one will make your IT department more responsive to business users’ requests, and reduce the application backlog with the resources you already have. Most importantly, you will get the biggest bang for your enterprise mobility investment buck.

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.