Maximize voice investments with AI-ready data.
Do you already have a call recording vendor but can’t access high quality, real-time or post-call voice data streams to underpin speech analytics investments?
U-Capture provides you with 100% access to voice and media data sets without impacting your current call recording infrastructure.
This non-invasive capture overlay solution captures high-quality audio, contextually rich metadata and fuels highly accurate transcripts for AI and analytics engines.
Overcome the common issues organizations face when extracting data from existing call recording platforms. Take control of your most strategic data sets to drive ROI and uncover unique business insights across compliance, customer experience, sales coaching and more.
Capture every interaction across the customer and employee journey.
Capture Every Interaction
When it comes to your agent and customer interactions, audio is only half the picture. With so much rich and actionable information held in conversational data, U-Capture helps you analyze and act upon your most valuable asset – the voice of your customers and employees – by providing the tools to capture voice and metadata across multiple sources including screen.
Capture and Transcribe Voice and Metadata
Link Agent PCs with Agent devices such as handsets, allowing screen and audio recording to take place simultaneously. Screen-recorded calls can then be processed, searched, replayed, exported, and transcribed.
With evolving and rising regulations, enable the automated and manual suppression of sensitive payment information to maintain a focus on PCI DSS compliance and payment card security for enhanced customer data security.
Enhanced Customer Data Security
Adaptive Call Recording Management
An adaptive call recording management solution that assists call centre agents across customer service disciplines to annotate calls, record on demand and support PCI compliance with audio suppression.
Capture details of an agent’s movement on screen to establish process, tools, or knowledge-related blockers and annotate calls with pre-set fields or free text to guide improvements across the agent and customer journey.
Tap into Additional Context
Tap into additional context across the customer journey by capturing metadata fields such as phone number, account numbers and agent IDs that translate into valuable conversational data that is rich with insights.
Quality of Recording
Leverage algorithms to listen to recordings processed by U-Capture to check for and alert on underlying audio quality issues – such as white noise – so they can be detected early and steps can be taken to resolve them promptly.
Alert Audio Quality Issues Early
Voice Analytics & AI
Uniphore empowers you to harness the vast opportunities of conversational data with a real-time, high-quality voice and metadata capture solution that ensures you get the most out of AI and analytics applications.