Uniphore Announces Multi-city Roadshow to coincide with launch of the new version of its Speech Analytics Software “auMina”
Chennai, 28 July, 2015: Uniphore Software Systems, a Chennai-based speech recognition solutions company, announced its multi-city “Convert Customers to Evangelists” roadshow. The company will launch the next version of its speech analytics software, auMina on 6th August in Delhi during the roadshow. The roadshow will move from Delhi to Mumbai and then Bangalore which is scheduled for August 11 and 13 respectively.
The roadshow aims to discuss the importance of speech analytics in helping contact centers achieve their business goals. It will be addressed by leading industry practitioners who will share their experience in evaluating and implementing speech analytics solutions. The roadshow is aimed at business leaders in the banking and contact center industry verticals who are looking to scale the next level of customer experience.
Umesh Sachdev, Co-Founder and CEO, Uniphore Software Systems said, “The aim of the roadshow is to bring the CEOs, CXOs and CIOs of the industry to discuss the disruptive impact of speech analytics on conversations with customers.”
“We believe that speech analytics will be the primary axis for the next level of customer experience in a multichannel customer engagement model prevalent today. We are confident that speech analytics is going to become the benchmark for superior customer service in India and across the world.” he added.
auMina focuses on a goal based approach to help solve business pain points of contact centers. It achieves this by automating agent quality and performance, identifying revenue generation opportunities, predicting customer churn trends and managing risk-regulatory compliance.
Participation for the roadshow across Delhi, Mumbai and Bangalore has already started. Please click here to register for your city.
About Uniphore: Uniphore Software Systems, is headquartered in IIT Madras Research Park, Chennai. Uniphore was incubated in IIT Chennai, India in 2008 and currently has offices in India, Philippines and U.A.E with 80 employees spread across all locations. Uniphore’s investors include IDG Ventures India, India Angel Network, Yournest Fund, Stata Ventures. Uniphore has worked with over 70 enterprise customers and served over 4 million end users. Uniphore was recognized by Deloitte as a Technology Fast 500 company in Asia Pacific and Technology Fast 50 Company in India in 2014 and was also ranked as the 17th fastest growing technology company in India by Deloitte Fast 50 in 2012. Uniphore’s founder & CEO, Umesh Sachdev, received the “Exemplary Application of IT Award for 2014″ at the CII CONNECT 2014 Awards and awarded the Best Incubatee in the ICT Category at ISBA Awards in 2011.
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