A report from Global Industry Analysts (GIA) says that ‘the global call centers market is projected to reach USD $337.8 billion by 2018’. According to the report, this revenue projection is primarily driven by increasing corporate focus on improving contact center effectiveness to enhance customer service. Riding on this positive notion, Contact Center Association of the Philippines (CCAP) opens its doors to all industries to take advantage of the vast opportunities available in the contact center industry.
CCAP is organizing the 10th International Contact Center Conference & Expo (ICCCE) on January 27-28, 2015, to bring together contact center industry experts, business leaders, potential investors and technology service providers, to facilitate networking and discussions on industry’s most comprehensive issues and trends. It is one of the biggest events in Manila that attracts 1000s of participants not only from the contact center industry but also from other sectors like Government, Banking, IT, Retail, FMCG, etc.
Uniphore, one of the leading technology partners to contact centers in Philippines, is launching U-Analyze, Speech Analytics solution, at the conference. U-Analyze is a next-generation, flexible, scalable and robust enterprise grade speech analytics solution for contact centers. Its smart, state-of-art features empower organizations to gain deep-insights in call characteristics, enabling them to incorporate performance enhancements, productivity optimizations as well as identify cross-selling and up-selling opportunities.
Ravi Saraogi, COO & Co-Founder, Uniphore says, “We are very much delighted to participate in this year’s ICCCE organized by CCAP. This is the first year we are participating in the event and we believe U-Analyze will receive very good response from the industry experts. U-Analyze helps contact centers improve their effectiveness in four simple ways: workforce optimization, process compliance, increase revenue generation and regulatory compliance”.
We are happy to invite delegates to try our U-Analyze demo at our booth. Feel free to write to me at [email protected] to arrange one-to-one meetings at our booth to demonstrate our Speech Analytics solutions and discover the business opportunities. For more information about this event, drop a note to me at [email protected].
About Uniphore: Uniphore Technologies Inc is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) and Manila, Philippines.