Company News / 24.04.2015

Uniphore plans product launch at Middle East Call Centre 15 (May 12-13, Dubai)

Middle East Call Centre 15 Show is the region’s premier Contact Centre learning & networking event.

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Uniphore team cordially invites you to our product launch session at Middle East Contact Center 15: Umesh Sachdev, CEO – Uniphore Systems, will take centre stage at the “Trends & Technologies” theater at Dubai International Convention & Exhibition Centre on May 13th (11.30am Gulf Standard Time) to announce our new product launch: auMina (Speech Analytics solution).

Session Title: 4 Ways To Improve Contact Center Effectiveness Using Speech Analytics (Click here)

auMina, Uniphore’s speech analytics software, dramatically improves your Contact Center Satisfaction Index (CCSI) and establishes your contact center as the benchmark for superior customer service. The CCSI aims to continuously identify improvements to different aspects of the contact center experience that lead to enhancements in consumer satisfaction. Uniphore’s speech analytics software helps you improve overall call quality by measuring and continuously improving agents’ knowledge, demeanor, sales skills and adherence to processes and policies. You can also extract meaningful insights from keyword spotting and emotion detection of voice conversations between contact center agents and consumers. In addition to offering your consumers an enriched experience, you also build customer loyalty and open avenues for upselling.

Please feel free to get in touch with me if you need passes for Uniphore’s product launch session. We are happy to invite you to try our auMina demo at our booth. You can drop me a note at ganeshrajendran@uniphore.com and I will revert to you with the details within 2 business days.

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) and Manila, Philippines.