John Chambers to be the keynote speaker CEOs of leading enterprises will discuss the impact of conversational AI in delivering superior Customer Service.
Chennai/New Delhi, 24 October 2018: Uniphore Software Systems, a global conversational AI company, is organizing its flagship event ‘Conversational AI Leadership Summit 2018’ on October 31, 2018, in New Delhi. First of its kind in the country, the summit will focus on how enterprises are leveraging disruptive technologies in delivering superior Customer Service. The event will have CEOs, journalists and technology experts joining in as speakers and panelists to drive the conversation around AI, machine learning and speech recognition technology.
Speaking about the Conversational AI Leadership Summit 2018, Umesh Sachdev, CEO, Uniphore Software Systems, said “The transformation of the customer service space is underway and Conversational AI technology is at the forefront of this transformation. Companies say they listen to the Voice of the Customer but now we have technology that in the literal sense can listen, understand, and comprehend the real intent of the customer. The technology is maturing and will become mainstream in delivering true business outcomes in real time. Uniphore’s ‘Conversational AI Leadership Summit 2018’ is a great platform where industry leaders will discuss and learn how they can use Conversational AI.”
“Conversational AI is at an inflection point with speech analytics, AI technologies, real-time processing capabilities, automation through conversational bots, and voice biometrics all coming together to deliver superior customer experience and drive business outcomes. While BFSI has been a leader in adoption, we find that there is great interest from telecom, retail, and healthcare where customer interaction is traditionally very high”, he added.
The highlight of the event will be an engaging keynote fireside chat between John Chambers, Chairman Emeritus, Cisco, and Founder & CEO, JC2 Ventures and Umesh Sachdev. The summit will also have two-panel discussions – ‘Impact of Conversational AI on Enterprises’ and ‘CX Impact through Conversational AI’. Leaders from various business ventures like FE Credit, Bajaj Allianz, PNB MetLife, BNP Paribas, Genpact, NTT Data, and Dimension Data will partake in the panel discussions.
Please visit https://www.uniphore.com/leadershipsummit for further details.
Uniphore Software Systems is a global Conversational AI technology company that builds transformational customer engagement solutions for businesses. Uniphore offers software for Conversational Analytics, Conversational Assistant and Conversational Security. Uniphore has served over 100 enterprise clients and 4 million end users. It has offices worldwide including in USA, Singapore, and India.
Uniphore was founded in 2008 at IIT Madras, India. The company was recognized as a Technology Fast 500 company in the Asia Pacific by Deloitte in 2014 and ranked 10th in Deloitte’s Fast 50 in 2015. Uniphore’s Co-founder & CEO, Umesh Sachdev, was named in 2016 as one of the ’10 Millennials Changing the World’ by TIME Magazine, and ‘Innovators Under 35′ by MIT Technology Review. Uniphore’s investors include John Chambers, IDG Ventures India, IIFL, Kris Gopalakrishnan, Ray Stata, YourNest Angel Fund and India Angel Network.
For more information on how Uniphore delivers business outcomes using Speech and Conversational AI technologies, please visit uniphore.com
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