The modern day customers’ demands are growing beyond regular online, phone and mobile banking services. To stay competitive, banks aim at enriching the customer experience through innovative yet secure Voice Solutions. Globally, Speech Analytics market is estimated to grow from $456 million in 2014 to $1.33 billion in 2019 and fuels the growing usage of voice technologies across industries.
Uniphore Software Systems provides technology solutions which extend the arms of both phone and mobile banking to increase customer engagement via latest voice technologies such as speech recognition, voice biometrics, voice assistant, and audio mining.
These solutions help banks offer personalized, user-friendly, secure and customer-centric mobile banking experience to its clients. Banks focusing on providing innovative and rich user experience for customers can leverage Uniphore’s voice solutions to enable on-the-fly, simple and secure financial transactions.
How does it help banks?
The next generation banking is about increasing customer engagement and drive deeper relationships with their customers. To achieve that and provide highly personalized user experience, banks are globally adapting these voice solutions:
- Voice Biometrics – Voice Biometrics provides next generation security for the banks to authenticate its customers. To gain access, the customer has to authenticate using their voiceprint which is as unique as their fingerprint and it is impossible to forge. It can be deployed over IVR and data-enabled applications to provide support across all mobile devices and platforms.
- Speech Recognition – Speech Recognition is the ability of an application to understand and carry out spoken commands. With speech recognition integrated in the phone banking, banks can enable natural, human-like conversations and satisfying interactions with customers. The IVR system will understand customer’s speech commands and execute appropriate banking transactions instantly.
- Voice Assistant – Voice Assistant is innovative self-service smartphone application that automates the process of delivering information and processing transactions as per customer requests. The software also acts as a 24×7 online research agent, delivering real-time, actionable voice of the customer insights to banks.
- Audio Mining – Audio mining is used in customer contact centers to mine recorded customer interactions for specific keywords or phrases. It provides valuable insight into products, services and processes to help reduce costs and improve customer satisfaction. It is also used to identify keywords in real-time customer calls for numerous cross-selling opportunities.
We are happy to announce that Uniphore Software Systems is partnering with Certero to launch the voice solutions in the upcoming “Cards and Payments Middle East – 2014” event for the Middle East market!
Please do write to me at email@example.com to connect with us and get more details!
About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.