The Conversational AI and Automation platform that unlocks the value of every enterprise conversation.

WEBINAR

Cost per Case – The Economic Impact of Conversational AI and Automation

Technical support is complex. It requires talented staff, multiple touchpoints, and a high touch customer engagement experience.  Customers’ issues are often extremely complex resulting in high cost per case (Around $89 per case/average) to resolve and can take days or weeks to complete.

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Presenters

Daniel Faggella

CEO, Head of Research

Daniel serves as CEO and is responsible for Emerj’s overall direction and strategy. Convinced of the radical impact that AI will have on society, Daniel founded Emerj as an objective source of information about what’s possible and what’s workin with AI, with the vision of becoming a trusted source for policymakers and global business leaders. Called upon by the United Nations, World Bank, INTERPOL, and leading enterprises, Daniel is a globally sought-after expert on the competitive strategy implications of AI for business and government leaders. 

Peter Stevenson

Sales Director Uniphore

Peter has been in the technology space for 35 years in different capacities and joined Uniphore 2 ½ years ago. Peter is focused on supporting B2B enterprise tech companies to drive transformation of their overall tech support function with conversational AI and automation. Peter is based in the San Francisco Bay area. 

Kimberlee West

Director, Product Marketing

Kimberlee is the Director of Product Marketing at Uniphore. Kimberlee leads a team helping to bridge the gap between humans and machines using voice, AI, and automation to ensure that every voice, on every call, is truly heard. With over 10 years of experience in B2B and B2C marketing, Kimberlee is responsible for building the brand voice and enabling sales.

Daniel Faggella

CEO, Head of Research

Daniel serves as CEO and is responsible for Emerj’s overall direction and strategy. Convinced of the radical impact that AI will have on society, Daniel founded Emerj as an objective source of information about what’s possible and what’s workin with AI, with the vision of becoming a trusted source for policymakers and global business leaders. Called upon by the United Nations, World Bank, INTERPOL, and leading enterprises, Daniel is a globally sought-after expert on the competitive strategy implications of AI for business and government leaders. 

Peter Stevenson

Sales Director Uniphore

Peter has been in the technology space for 35 years in different capacities and joined Uniphore 2 ½ years ago. Peter is focused on supporting B2B enterprise tech companies to drive transformation of their overall tech support function with conversational AI and automation. Peter is based in the San Francisco Bay area. 

Kimberlee West

Director, Product Marketing

Kimberlee is the Director of Product Marketing at Uniphore. Kimberlee leads a team helping to bridge the gap between humans and machines using voice, AI, and automation to ensure that every voice, on every call, is truly heard. With over 10 years of experience in B2B and B2C marketing, Kimberlee is responsible for building the brand voice and enabling sales.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

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Don’t miss your chance to learn how to drive revenue and customer retention from key industry analysts and executives.

Join us online for Uniphore Converse 2022 on March 1 @ 8:00 am PT.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

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