One of the most fundamental pieces of banking customer experience strategy is managing complaints. In fact, 94% of complaints consumers filed with the CFPB were initially raised with relevant financial institutions. These include missed opportunities to manage risks, glean insights and improve outcomes.
In an era where every bad customer service experience finds its way onto social media, complaint management is an essential piece of “Voice of the Customer” culture. To get ahead of the game and stay on top, banks must first pay attention to consumer protection laws that not only cost them in penalties and reputation, but also in long-term profits.
Join Daniel Faggella, Head of Research for Emerj, and Vijai Shankar, VP of Product Marketing at Uniphore as they examine how to improve accurate complaint capture with multimodal AI, reduce escalations in real-time and mitigate complaints-related risks—without scaling your manual remediation efforts.
In this webinar, you’ll learn:
CEO, Head of Research Emerj Artificial Intelligence Research
Daniel serves as CEO and is responsible for Emerj’s overall direction and strategy. Convinced of the radical impact that AI will have on society, Daniel founded Emerj as an objective source of information about what’s possible and what’s workin with AI, with the vision of becoming a trusted source for policymakers and global business leaders. Called upon by the United Nations, World Bank, INTERPOL, and leading enterprises, Daniel is a globally sought-after expert on the competitive strategy implications of AI for business and government leaders.
Vice President, Product Marketing at Uniphore
Vijai Shankar brings two decades of enterprise marketing experience as Vice President of Product and Growth Marketing at Uniphore. At Uniphore, Vijai leads the global product marketing, demand generation, field marketing and marketing operations teams and drives the strategic initiatives relating to market positioning, differentiation, and revenue growth. Before Uniphore, Vijai held senior marketing roles at Xactly, 247.ai, Kony and Genesys.
Don’t miss your chance to learn how to drive revenue and customer retention from key industry analysts and executives.
Join us online for Uniphore Converse 2022 on March 1 @ 8:00 am PT.