Watch our on-demand webinar to learn how to transform your CX operations today using the power of AI, ML and intelligent automation.
Guest speakers include:
- Ravi Saraogi, Uniphore Co-founder and President APAC
- Jitender Mohan, Head, Customer Interaction Services, WNS
Key topics discussed:
- The shift in CX towards Conversational Service Automation and its importance
- How Conversational AI can help you automate conversations across channels
- Prioritizing and routing calls by identifying a caller’s intent, mood, and sentiment
- How AI, ML and automation can enable CX leaders to navigate these tough times
