The Evolution and Future of Contact Centre Technology
This whitepaper takes you through the evolution of customer service over many decades. It highlights how consumer preferences kept varying and how the technologies affected these preferences.
How Speech Recognition Technology Helps Companies Ensure Compliance and Prevent Fraud
With technology advancements and growing online transactions leading to data proliferation, rising fraud and data theft have become a growing cause for concern across industries for consumers and enterprises alike. This Whitepaper intends to underline and correlate how Speech Recognition and Voice Biometrics can unearth and prevent online fraud while ensuring regulatory compliance during customer interactions.
Increase Revenue By Boosting Collections Efforts: Speech Analytics to the Rescue
This whitepaper is an attempt to outline the role of Speech Analytics in the collections function and how it can catalyze the cash flows of an enterprise.
The Relevance of Artificial Intelligence and Machine Learning in Speech Recognition
The aim of this Whitepaper is to throw some light on how modern Speech Recognition tools have forayed into adoption of technologies like AI and ML to usher in a silent revolution in the Speech Recognition technology
Speech Analytics for Boosting Sales Opportunities During Customer Conversations
Understanding a customer's needs during an interaction is critical for companies. It helps deliver effective service and identify and customize sales opportunities. This Whitepaper talks about the strategic areas of Customer Service and how Speech Analytics contributes in optimizing revenue opportunities.
The Next Level of Speech Technology: auMina for Business Insights Through Speech Data
The latest version of Uniphore's prime Speech Analytics product auMina is designed to help companies drive business outcomes through actionable insights received through speech data. This paper is designed to help executives and decision makers to understand the features of Speech Analytics and the unique benefits it offers to fulfill business goals.
Customer Support Techniques: The Classic Versus The Cutting Edge
This paper addresses the conundrum that most Customer Experience (CX) experts and marketers face today, which is the nature and extent of balance brands must strive to achieve between enabling a DIY approach for their customers and building a predictive contact center capability.
The Multi-Fold Benefits of Virtual Assistant for Enterprises
The structure of this paper is designed to offer insights into the world of Virtual Assistants and how this futuristic technology offers solutions to multiple problems for an enterprise.
Voice Biometrics - A Fool-Proof Way to Authenticate Users
This paper will talk about how an organization can benefit from this sub product of Speech Recognition Technology to cut down information security hassles and improve customer satisfaction.
The Growing Relevance, Demand, and Benefits of Speech Recognition Technology
This paper throws light on one of the fastest growing subjects in recent times and aims to get you acquainted with the historical aspects along with latest developments in this field.
Data Analytics vs Market Research
This article throws light on two of the most preferred approaches to solving complex problems in organizations - Data Analytics & Market Research.
Whitepaper: Speech Analytics for Identifying Agent Skill Gaps and Trainings
Learn more about how Speech Analytics does real time identification of agent behavior and improve business process.
Whitepaper: Speech Analytics for Improving Customer Experience
Learn more about how Speech Analytics helps contact center to identify and understand specific customer behaviors and attitudes.
Whitepaper: Speech Analytics for Predicting Customer Churn
Learn more about how Speech Analytics helps to identify and retain customers considered likely to churn, and safeguard against unnecessary litigation.
White paper: Discover Contact Center Automation
Learn more about how our contact center automation solution helps reduce operational cost and boost customer satisfaction.
White paper: The Next Level of Enterprise Security
Learn more about how Uniphore has based its user authentication solution on voice biometrics as a guard against fraud and identity theft
White paper: Leverage audio mining for better business
Learn how our audio mining solution helps enterprises improve data processing, consumer satisfaction and fraud identification.