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for Contact Centers
Q LogoConversational Intelligence
2.0

Uniphore Wins Best Customer Experience Technology from Ventana Research’s Annual Digital Innovation Awards

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A Strategic Approach to Intelligent Automation in B2B Technology Support

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Support issues for technology products frequently require complex solutions that customers want solved quickly. There’s a lot at stake, because a customer calling about a problem could represent millions of dollars in current and future revenue. Intelligent automation can significantly reduce cost per case and time to resolution, but to gain the full benefit of AI, organizations need to move beyond break-fix point solutions to take a more strategic approach.

This white paper presents:

  • A strategic approach to auditing customer cases in terms of complexity and time-to-resolution to break them down into four basic tiers
  • Use cases for AI automation in customer support at B2B technology companies
  • AI and support team retention
Download the White Paper

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By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

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By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

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By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

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