For health insurers, especially within their contact centres, the challenges presented by the pandemic amplified and exacerbated existing issues and trends. In this new ebook, you’ll discover how recent advances in conversational artificial intelligence (AI) are proving highly effective in helping healthcare insurers overcome the challenges around member experience, while reducing costs.
This healthcare e-book will help you understand how your contact centers can:
- Deliver a more conversational experience that eliminates friction in the member journey
- Automate after-call work to shorten average handle time and reduce wait time
- Detect trends and patterns by analyzing conversations across voice, email, text, and chat