Set your organization up for success with these best practices for automation implementation.
More outsourced service providers are turning to technology to stay competitive in an increasingly digital world. At the top of the list for those planning or undergoing “digital transformation” is Conversational Automation. And it’s not hard to see why—Conversational Automation can simplify, streamline and speed up complex, time-consuming customer service processes, improving customer satisfaction (CSAT), net promoter score (NPS) and other key metrics.
However, even the best solutions are only as good as the strategy behind them. To unlock the full potential of Conversational Automation—and avoid common pitfalls—BPO leaders should align implementation goals and expectations with a few basic best practices. In this article, you’ll learn how to effectively: