When the pandemic disrupted every aspect of business and life early last year, telecom services became a lifeline to most. It resulted in unparalleled business opportunities for the telecoms. But historically, telecoms have not kept up with other industries to deliver on the customer service promise.
Now would be a good time for telecoms to catch up and invest in a conversation-centric AI platform that combines the power of conversational AI, NLP, RPA, AI analytics, and intelligent automation to deliver better customer experiences.
This telecom eBook will guide to:
- Turn record demand for telecom services into a lasting competitive advantage
- Understand end-to-end customer conversations with a holistic AI platform
- Optimize customer and agent experience to deliver measurable business value
- Fulfill customer promises to reduce historic churn rates and improve NPS
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