Target the root cause of turnover in outsourced service centers with technology that empowers.
Employee turnover is a major pain point for business process outsourcers, with attrition rates often at 30% or higher. At the same time, BPO employees are needed now more than ever. With more customers engaging with businesses remotely, contact centers are scrambling to find new ways to attract, empower and retain top talent.
Enter conversational AI and automation. Added to an agent’s toolbox, these solutions can improve performance, reduce time-consuming manual tasks and drive employee engagement and satisfaction. In this article, you’ll learn how:
- Complexity fuels turnover—and how to combat it
- AI can offer real-time assistance to agents on calls
- Technology can improve training and coaching
- Automation can eliminate mundane tasks
- The right tools can empower employees
