Today AI is embedded within every aspect of our lives. Most of the things we take for granted like asking Alexa to play our favorite music or unlocking our smartphones with facial recognition, all have an AI layer beneath them. The most difficult problem to solve in the AI world today is understanding human language.
This eBook explores the future of conversational AI for contact centers and how it is already delivering transformative business value to customer service organizations.
Read this eBook to understand: