Research shows that understanding conversations is critical for retailers undergoing digital transformation. In fact, customers routinely rank high-quality customer service and timely issue resolution among the most important online shopping considerations. To deliver both, retailers are increasingly turning to conversational AI and automation. From streamlining and simplifying self-service to augmenting live agent interactions, these tools help optimize every conversation, delivering measurably better outcomes, including:
- Higher customer satisfaction (CSAT) and net promoter scores (NPS)
- Increased first contact resolution (FCR) rates
- Stronger sales conversions, with optimized upselling and cross-selling opportunities
- Shorter call times and less after-call work (ACW)
- Faster agent training, onboarding and speed to proficiency


Learn more about how intelligent technology, like Uniphore’s conversational AI and automation platform, is helping retailers leverage conversations to drive revenue, build loyalty and deliver differentiated experiences that exceed today’s sky-high customer expectations.