X-PlatformThe Multimodal Conversational AI & Data Platform for All Your Enterprise Needs
Uniphore’s X-Platform reduces costs and improves customer and employee experiences (CX and EX) across all enterprise touchpoints
The Multimodal Conversational AI & Data Platform for All Your Enterprise Needs
Uniphore’s X-Platform reduces costs and improves customer and employee experiences (CX and EX) across all enterprise touchpoints
Supercharge your contact centers and sales operations with the combined power of Generative, Knowledge, Emotion and Multimodal Conversational AI technologies.
Voice
Text
VideoEnterprise Ecosystem
Enterprise-ready AI
Our platform is the first to infuse multiple AI technologies into all areas of the enterprise that impact the customer.
Conversational artificial intelligence (AI) is a technology that enables humans and computers to communicate clearly and effectively through speech or text.
- Proprietary ASR & NLU
- Real-time assistance
- Post conversation analytics
- Industry fine-tuned models
Generative AI generates new responses by analyzing data from past conversations.
- Topic discovery
- Intent mining
- Summarization
- Guidance and coaching
- FAQ chatbots
- Generative search
- Knowledge assistance
- Knowledge base integration
- Tonal analysis
- Sentiment analysis
- Multimodal AI
- Behavioral AI
Optimize every enterprise engagement
Choose the applications you need to solve challenges in your sales and contact centers with the power of multiple AI solutions.
Capture 100% of your conversations with complete and open access to your data for AI, analytics and compliance.
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Improve the self-service experience with multimodal AI built for real human conversations.
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Reduce support time for customers with agent-assisted workflows and real-time conversational AI guidance.
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Analyze 100% of conversations for compliance and engagement opportunities with AI and machine learning.
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Enable sales teams to collaborate and close deals faster with real-time emotion and conversational AI insights.
Learn moreIDC Profiles Uniphore’s Unique Approach to Enterprise-Scale AI
The best-in-class enterprise tools
These tools are designed to make it easier for business analysts and developers to customize Uniphore products to new and existing use cases.
Automation
Automation allows your enterprise to streamline complex actions such as appointment scheduling and creating support tickets in a variety of manners
- Guided workflows
- Promise fulfillment
- API integration
Low-Code/No-Code
The X-Designer is the X-Platform’s unified low-code/no-code canvas that empowers customers to create conversational flows.
- Chatbot flows
- Agent assist workstreams
- Automation
- Custom integrations
Integrations
The X-Platform allows for easy integration with some of the most common software platforms and tools. We support:
- Contact center software
- Communication channels
- CRM
- Knowledge bases
X-Platform for
IT & Developers
Through the platform, your team can further extend all our API capabilities and integrate Uniphore's AI and automation technology into your enterprise.
Business Analysts
With Uniphore’s X-Designer, builders can create conversational flows that span across all our products. The X-Designer also enables builders to create automation workflows.
Partners & Resellers
With Uniphore’s X-Platform, partners can deploy tenants of Uniphore products. Products can also be configured with Industry Solution Packs, which fine-tune our AI towards specific verticals.
Generative AI for the Enterprise
Learn how to unlock new capabilities and solve enterprise challenges.
Enterprise benefits with Uniphore’s X-Platform
Extensibility
Through platform APIs, IT teams and partners can extend the core capabilities of Uniphore products. (Learn more).
Custom APIs can also be integrated into the X-Console via Integration Points, which can then be used by business analysts in the X-Designer.
Reusability
AI and automation are reusable across all products to reduce duplicated efforts. For example, automation and intent models built in U-Self Serve are easily reusable for assisting agents in U-Assist.
Similarly, Uniphore's Knowledge AI makes enterprise knowledge reusable throughout the platform—across all stages in the customer life cycle.
Composability
To increase adoption and innovation across the enterprise, Uniphore's X-Designer provides the necessary tools for non-technical users or business analysts to build and monitor conversational AI experiences.
These workflows are composable to enable quick testing and iteration on the platform.
Data sovereignty, security and compliance
To ensure your enterprise’s data remains secure and fully under your control, we built the X-Platform to meet PCI DSS, CCPA and GDPR compliance requirements—so you can deliver a trusted customer experience.
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