Privacy Policy for Chrome Extension

Last Update: 05.01.2026

Applies to: Chrome extensions developed and provided by Uniphore Technologies North America Inc. (“Uniphore”, “We”, “us”, “our”)

1. Introduction

This Privacy Policy explains how information is collected, used, and protected when you use our Chrome extension (the “Extension”).

The Extension is intended for use by authorized users as part of business workflows and integrations. This policy applies only to the Extension and does not cover other products, websites, or services provided by the Company unless explicitly stated.

2. Information We Collect

The Extension may collect the following categories of information:

Personal Information (optional): We do not collect personally identifiable information (PII) such as your name, email address, or phone number unless you voluntarily agree to provide it to Uniphore (e.g., through a contact form or feedback system).
Usage Data: We may collect information about how you interact with the Extension, including your interactions with the Extension’s features, browser activity, and other technical data related to the performance of the Extension.
Cookies and Tracking Technologies: The Extension may use cookies or similar tracking technologies to improve functionality and user experience. These cookies may store preferences or gather usage statistics. The Extension does not track your browsing activity across unrelated websites.

3. How We Collect the Information

We collect information through the following methods:

Automatic Collection: Certain technical and usage information is automatically collected when you use the Extension. This may include browser type, version, device identifiers, and interaction logs with the Extension’s features.
User Interaction: Information may be collected when you actively engage with the Extension (for example, by clicking certain buttons or features that trigger data collection).
Cookies and Local Storage: The Extension may use cookies or Chrome’s local storage to save user preferences, configurations, or temporary session data necessary for the Extension to function properly.
Communication with Uniphore: If you voluntarily contact Uniphore (for example, for support or feedback), we may collect the information you choose to share with us.
Integration with Authorized Systems: The Extension may securely access and process data from authorized systems (such as CRM or telephony platforms) solely to enable its intended functionality. This access is governed by Uniphore’s data protection standards and customer agreements.

4. How We Use Your Information

We may use the information we collect for the following purposes:

To provide, maintain, and improve the Extension.
To monitor and analyze the performance of the Extension and user interactions.
To communicate with you, including sending updates or responding to queries you submit.
To personalize the Extension’s features or content based on your usage patterns.

Legal Basis for Processing: Where required, we process personal data based on one or more of the following grounds: (i) user consent, (ii) performance of a contract, (iii) compliance with legal obligations, or (iv) legitimate business interests that do not override your rights.

We do not sell, rent, or share your personal information with third parties except as necessary to operate the Extension or as required by law. We may share information with trusted service providers who help us operate the Extension, but they are obligated to maintain the confidentiality of your data.

Cross-Border Transfers: Data may be stored or processed in countries other than your location. Where applicable, we implement safeguards to protect your data during international transfers.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it is securely deleted or anonymized.

7. Data Security

We take reasonable precautions to protect your information from unauthorized access, alteration, or destruction. However, please be aware that no data transmission over the internet can be completely secure, and we cannot guarantee absolute protection.

8. Your Privacy Choices and Rights

You may disable cookies through your browser settings, but doing so may impact on the functionality of the Extension.
You can contact us at any time to request that we delete your personal information or to inquire about the data we may have collected.

Privacy Rights

Depending on your location, you may have certain rights regarding the personal information we collect. These rights may vary based on applicable law. For more information on your rights and how to exercise them, please see our Privacy Policy | Uniphore.

9. Permissions requested

The extension may request Chrome permissions such as:

active Tab – Access the current tab to perform user-initiated actions.
tabs – Enables the Extension to retrieve tab information for workflow automation within the authorized domains.
scripting – Allows the Extension to inject and execute scripts on authorized web pages to facilitate automation and UI interactions.
storage – Used to store configuration settings, session data, and user preferences locally on your browser.
alarms – Enables background scheduling for tasks such as periodic synchronization or status updates.
context Menus – Allows the Extension to add context menu options for enhanced usability.
web navigation – Helps detect and respond to navigation events on authorized domains to trigger relevant workflows.
host permissions – Access only explicitly authorized domains
runtime and messaging – Enables secure communication between different parts of the Extension and Uniphore’s backend systems.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by revising the “Last Updated” date. We encourage you to review this policy periodically.

11. Dispute Resolution

Any disputes, claims, or controversies arising out of or relating to the use of this Extension by the User, shall be governed by and resolved in accordance with the terms and conditions set forth in the agreement executed between Uniphore and the User. This includes, but is not limited to, provisions related to governing law, jurisdiction, limitation of liability, and dispute resolution mechanisms.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected].