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  • BlogsJan 30, 20233 min read

    AI and Automation News Roundup

    From exciting, new applications to electrifying tech innovations, the twin fields of artificial intelligence and automation are evolving every day. If you missed the latest developments making the news, we have you covered. Here’s a quick recap of...

  • BlogsJan 18, 20235 min read

    Why Employee Experience Is Crucial To Successful CX

    Advancements in technology have made it easier for organizations across all industries to improve their employee experiences. But in the contact center and customer service spaces, ensuring happy employees is even more critical to a company’s...

  • BlogsDec 20, 20222 min read

    Wow, What a Year! Here’s a Recap of What Happened in 2022.

    From big news (yay, unicorn status!) to new partnerships—a lot happened during the past 12 months. As we prepare for another exciting year, let’s look back at the events and developments that shaped 2022 and shook up the industry. Here’s your...

  • BlogsDec 15, 20224 min read

    The 12 Days of Customer Experience

    2022 was very much the year that customer experience came to the fore for businesses across all sectors and industries. Organizations are increasingly realizing the importance of delivering experiences that keep customers engaged and loyal. And...

  • BlogsDec 8, 20227 min read

    Emotional Intelligence in Remote and Hybrid Work

    Remote and hybrid work is here to stay. But do business leaders have the skills to lead in today’s far-flung work environment? Sandra Thompson, Founder and Director of the Ei Evolution CX & EX Consultancy, shares why emotional intelligence is...

  • BlogsDec 8, 20222 min read

    Can You Improve Sales Forecast Accuracy by Analyzing Emotional Insights?

    So, your sales forecast isn’t as accurate as you’d like it to be?Join the club. Kidding aside, you’re not alone. During the past two years, I’ve seen at least three studies that found most sales leaders do not have high confidence in their...

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Join us online for Uniphore Converse 2022 on March 1 @ 8:00 am PT.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

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By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

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