Uniphore Blog
Hear from innovative thinkers and industry leaders sharing insights and perspectives.
Conversational Analytics / 08.07.2020
5 Min ReadBuilding Customer Loyalty Through Your Contact Center
Imagine a big brand Big XYZ making good business during normal times (but of course!). Now suddenly ...
Conversational Analytics / 08.07.2020
5 Min ReadTop Customer Service Mistakes and How to Fix Them
According to McKinsey research, companies that excelled in customer service during the 2007-08 finan...
Leadership Conversation / 22.06.2020
5 Min ReadReflections on Challenging Times, How Far We've Come, and Looking Forward to Where We're Going
Every so often, events come together which cause me to reflect on how we’re doing as an organizati...
Mental Health / 14.06.2020
5 Min ReadPutting Employees and Customers First During a Crisis
This is a once-in-a-generation kind of crisis that we are currently going through and even today the...
Conversational Analytics / 14.06.2020
5 Min Read5 Ways to Deliver Great Customer Service During Crisis
Today we are at a juncture in human history where old ways of doing business are finding few takers....
Conversational Analytics / 02.06.2020
5 Min ReadSelf-Service Best Practices in Customer Support
Jeff Bezos, the CEO of Amazon, once said, “The best customer service is if the customer doesn't ne...
Conversational Analytics / 02.06.2020
5 Min ReadEffective Customer Engagement in the Age of COVID-19
Effective customer engagement was already high-priority during normal times but in the age of COVID-...
News / 27.05.2020
5 Min ReadSitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation
More than ever, AI, machine learning, and automation play an increasingly critical role in every asp...