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During this season of thanks, now is the ideal time for business leaders and managers to start thinking about how they express gratitude to contact center agents for all their hard work and the stress and complaints they handle every day. Expressing...
What is Customer Experience in Retail and Why Does it Matter? Retail customer service has evolved considerably over the years. At its core, a brand’s retail customer experience lays the foundation for how it interacts with its customers. From...
This is part 2 of a 3-part series on emotional intelligence and why it plays an important role with sales leaders today. It is authored by CX and emotional intelligence expert Dave Seaton. In our last chapter in this series, we covered why emotional...
What do technology, leadership and cricket all have in common? Quite a lot, actually. Earlier this month, attendees of our premier customer session in Bangalore, India enjoyed a rare treat as cricket legend Anil Kumble joined Uniphore Co-founder and...
The contact center is feeling the effects of “the Great Resignation” – an ongoing trend that’s seeing employees voluntarily resign from their jobs due to factors like the rising cost of living and a lack of career advancement...
How banks manage customer complaints can make or break their relationship with their customers. Dan Flagella, Founder and Head of Research at Emerj Artificial Intelligence Research recently spoke with Uniphore Vice President, Product, Vijai Shankar...
Don’t miss your chance to learn how to drive revenue and customer retention from key industry analysts and executives.
Join us online for Uniphore Converse 2022 on March 1 @ 8:00 am PT.