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  • BlogNov 30, 20239 min read

    Navigating Call Center Compliance Successfully

    The ever-evolving world of regulatory compliance is complex at the best of times, even for organizations with vast...

  • BlogNov 20, 20235 min read

    6 Ways to Show Your Customer Service Reps They’re Appreciated 

    It’s that time of year again when we reflect on the things and—most importantly—the people we are grateful for. For enterprises everywhere, this time often coincides with numerous team events, activities and other seasonal festivities. It’s...

  • BlogNov 15, 20238 min read

    8 Strategies for Improving Average Handle Time without Compromising Quality

    A lack of timely customer service can be a significant challenge for contact center leaders. For example, Forbes research found that 96% of consumers will leave a brand that delivers poor service. A vital indicator of a company’s success in...

  • BlogNov 8, 20238 min read

    Boost Customer Satisfaction with Smart Call Deflection

    Few things are more frustrating for customers than getting stuck in a lengthy call queue only to eventually reach a call agent who doesn’t know who they are and can’t solve their problem. But smart call deflection can prevent you from wasting...

  • BlogNov 1, 202310 min read

    Navigating a Customer Experience Transformation

    Customers increasingly expect brands to deliver support that helps them solve issues as quickly as possible and doesn’t require them to waste time on the phone with human call agents. To meet these rising expectations, many brands have...

  • BlogOct 16, 20239 min read

    What’s a Multimodal Customer Experience? 

    Introduction to Multimodal CX Move over, single-channel CX. Multimodal CX is taking over (and that’s a good thing). Just like smartphones replaced voice-only mobile phones—and redefined how we interact with our mobile devices—multimodality is...