Uniphore Blog
Hear from innovative thinkers and industry leaders sharing insights and perspectives.
Conversational Analytics / 02.06.2020
5 Min ReadSelf-Service Best Practices in Customer Support
Jeff Bezos, the CEO of Amazon, once said, “The best customer service is if the customer doesn't ne...
Conversational Analytics / 02.06.2020
5 Min ReadEffective Customer Engagement in the Age of COVID-19
Effective customer engagement was already high-priority during normal times but in the age of COVID-...
News / 27.05.2020
5 Min ReadSitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation
More than ever, AI, machine learning, and automation play an increasingly critical role in every asp...
Leadership Conversation / 15.05.2020
5 Min ReadThe Power of U: Vijai Shankar & the Contact Center Industry
In continuing our blog series on highlighting the voices of Uniphorians, I sat down virtually with o...
Conversational Analytics / 12.05.2020
5 Min ReadUniphore Research: When It Comes to CX, Consumers Prefer More Human Interaction
News stories and social media posts have recently described immense frustration as people have waite...
Conversational Analytics / 07.05.2020
5 Min ReadConversational AI Helps Contact Centers in the New Normal
The current pandemic has caused businesses, employees, and customers to adjust to a new environment ...
Mental Health / 06.05.2020
5 Min ReadHow Contact Centers Can Help Their Work-From-Home Agents Cope with Stress
This blog post is part of our mental health series and authored by Mike Aoki, a contact center exper...
Conversational Analytics / 05.05.2020
5 Min ReadFocus on Contact Center Agent Coaching for Better Results
Coaching contact center agents is a big priority for businesses since the brand reputation and custo...