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Enterprises today are increasingly migrating from an in-house CX strategy to one that leverages third-party CCaaS (Contact Center as a Service) solutions. And it’s easy to see why: CCaaS solutions cut overhead costs and require fewer, if any,...
In our recent joint webinar, Business or Leisure? How to Use AI & Automation to Better Understand Your Traveler, Uniphore and DataArt explored how today’s AI technology is transforming the travel and hospitality customer experience. If you...
The link between customer service and emotion is one of the earliest connections we make. Remember the joy you felt as a kid when you finally got that comic book or toy you’d been eyeing. Now ask yourself: When was the last time a purchase you...
We live in a world full of hyper-connected devices and advanced AI systems. These technologies have a lot of IQ but are severely lacking in EQ, or emotional intelligence. How can enterprises, and particularly sales teams, leverage emotional...
Today, the amount of data created by humans and machines can be too much for any one person to interpret. Consequently, the ability of people to make complex decisions based on such an amount of data is limited. This is particularly true for...
With major growth expectations come many new challenges. And for telecommunications service providers, the 5G revolution represents the biggest growth opportunity in years. According to Forbes, more than 310 million Americans now have 5G access. And...
Don’t miss your chance to learn how to drive revenue and customer retention from key industry analysts and executives.
Join us online for Uniphore Converse 2022 on March 1 @ 8:00 am PT.