Uniphore Blog
Hear from innovative thinkers and industry leaders sharing insights and perspectives.
Leadership Conversation / 15.04.2021
5 Min ReadTop Books CX Leaders Should Read in 2021
By Randy Ksar, Social Strategist & CX Champion, Uniphore Customers are often frustrated by or...
Conversational Automation / 14.04.2021
5 Min ReadUse This Checklist to Choose the Right Solution for Automating After-Call Work
By Vijai Shankar, VP Product Marketing, Uniphore Automating after-call work — categorizing and su...
Mental Health / 13.04.2021
5 Min Read3 Stretching Exercises for Contact Center Professionals Working From Home
If you asked almost anyone at any moment if they are experiencing stress, nine times out of 10, the ...
Conversational Automation / 07.04.2021
5 Min ReadCreating the Business Case for Automating After-Call Work
Think about everything you ask your agents to handle after they conclude an interaction with a custo...
Mental Health / 05.04.2021
5 Min ReadCaring for the Physical and Mental Wellbeing of Your Customer Service Agents: A Guide
It has never been more critical for organizations to care for their employees’ physical and mental...
Life at Uniphore / 19.03.2021
5 Min ReadLife at Uniphore: Meet Karen Smith, Chief Revenue Officer
As we continue our “Life at Uniphore” series, we interviewed Karen Smith, Chief Re...
Conversational Analytics / 19.03.2021
5 Min ReadWhy Innovation is Key to Customer Service Success
The dynamics of what constitutes great customer service is fast-changing. The pandemic expedited dig...
Leadership Conversation / 17.03.2021
5 Min ReadMission-Driven CX: A Conversation with Nate Brown of Officium Labs
By Randy Ksar, CX Champion & Podcaster In this latest episode of the Conversations That Matter...