As customers increasingly come to expect companies to deliver a quick and personalized experience, brands are looking to technology solutions that deliver on those demands and eliminate the risk of errors. One tactic that is working well and helping...
The Medicaid Redetermination process is likely to result in many eligible beneficiaries losing their coverage. This blog explores how conversational AI and automation can improve the redetermination process. By examining the benefits of...
The sales world is rapidly evolving as new technologies enable people to work and engage customers in new ways. And increasingly, companies are turning to artificial intelligence (AI) tools to understand what engages prospects and keep deals moving...
When most people picture a chatbot, they typically imagine a simple online tool that exists to help them solve basic questions. But the truth is, thanks to advances in artificial intelligence (AI), the benefits of chatbots are far more wide-ranging...
As AI continues to light up the news, one thing is becoming abundantly clear—it has the power to transform whatever it touches. And more companies than ever are reaching for conversational AI as they seek ways to serve customers better. In...
Call center KPIs and agent performance metrics are critical tools for gauging agents’ productivity and revealing areas for improvement with AI and automation. How is call center efficiency measured? Call center metrics and KPIs (key performance...
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