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Agent assistance software (also known as agent assist) is among today’s leading business investments, and it’s easy to see why. In today’s digital-first world, the remote customer experience reigns supreme. And when customers have questions or...
Last week, Forbes published its fourth AI 50 List. The prestigious roster, which “recognizes standouts in privately-held North American companies making the most interesting and effective use of artificial intelligence technology,” welcomed a...
The pandemic accelerated a significant shift in the remote sales space. Today, remote sales is the name of the game. And the numbers tell the story: Pre-pandemic, 61% of B2B sales conversations were conducted in person, with trust being the key...
Service providers who sell contact center solutions have a lot to consider when deciding which technology to include in their CX offerings. There are technical questions, integration considerations and cost factors just to name a few. With the...
In the mid-1990s, Daniel Goleman introduced the concept of EQ (Emotional intelligence). Broadly stated, emotional intelligence is the ability of a person to recognize, manage and understand their emotions as well as those of others. Goleman stated...
From exciting, new applications to electrifying tech innovations, the twin fields of artificial intelligence and automation are evolving every day. If you missed the latest developments making the news, we have you covered. Here’s a quick recap of...
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