Uniphore named in IDC Report
“CONVERSATIONAL AI IN THE ERA OF COVID-19”
“Uniphore has developed and deployed conversational AI agents and solutions that augment and improve call center agent capabilities and, in many cases, are able to handle the call in a complete and automatic way.” – IDC ReportDownload Report
conversational automation & analytics
Enhance quality, agent performance and automate workflow. Discover key insights and understand your customer in real time.
How may you have an automated, intelligent, highly-personalized conversation with your customer? Have the ability to be always on, 24/7?
How may your customer be absolutely secure in the comfort of their own voice? How may you benefit from fast, seamless authentication that redefines customer service experience?
White Papers / 24.02.2020
2020: Delivering Happiness in Dynamic Contact Center Space
White Papers / 19.02.2020
Attention BPO Leaders: Conversational Service Automation – A Single Platform...
Research / 13.09.2019
Global Speech Analytics Survey: Destination 2020 - Conversational Service Auto...
Videos / 02.04.2019
Your Voice is Your Power | Umesh Sachdev | TEDxChennai Copy
We have partnered with Uniphore to deliver innovative, conversational AI solutions to our clients. Uniphore’s solution is helping reduce costs and customer service advisors’ time by automating mandatory after-call tasks.
We have selected Uniphore’s Conversational Analytics solution to enhance the level of service that we provide to our wealth management clients.
khUshi runs on ‘akeira’, the core AI framework. The chatbot is built using the SOA, wherein based on the customer’s query, it connects with services from various systems.