Leading Conversational AI & Automation Platform

A better customer experience comes from a better agent experience.

Uniphore AI and Automation delivers personalized customer experience and more productive agents.

Uniphore acquires
Emotion Research Lab,
adds Emotion AI capabilities

Will augment video AI capabilities and expand Uniphore’s market opportunities

Customer Service is Broken. Long hold times, Lower First Contact Resolution, Inefficient Agents and Frustrated Customers.

Over the last 13 years, we’ve learned how to listen. Automate, personalize and optimize every conversation with Uniphore’s Conversational Service Automation Platform. Deliver frictionless customer experiences. And free-up agents to be more productive. Because now is not the time for under-performing customer service.

Conversational Self-service: U-Self Serve

CONVERSATIONAL SELF SERVICE

Automate and personalize customer conversations with an AI-driven Intelligent Virtual Assistant.

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Agent Security: U-Trust

Agent Security

Authenticate and monitor agents with voiceprint/voice biometrics.

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Agent Co-Pilot: U-Assist

Agent Co-Pilot

Automate live in-call alerts, agent guidance, and after-call work (ACW) summaries and call dispositions.

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Interaction Analytics: U-Analyze

INTERACTION ANALYTICS

Extract and automate actionable insights from 100% of customer interactions across all channels.

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Featured Customers

Conversational Service Automation finally gives customers a powerful voice to resolve their problems.

We have partnered with Uniphore to deliver innovative, conversational AI solutions to our clients. Uniphore’s solution is helping reduce costs and customer service advisors’ time by automating mandatory after-call tasks.

We have selected Uniphore’s Conversational Analytics solution to enhance the level of service that we provide to our wealth management clients.

khUshi runs on ‘U-Self Serve’, the core AI framework. The chatbot is built using the SOA, wherein based on the customer’s query, it connects with services from various systems.