Enhance quality, agent performance and automate workflow. Discover key insights and understand your customer in real time.
How may you have an automated, intelligent, highly-personalized conversation with your customer? Have the ability to be always on, 24/7?
How may your customer be absolutely secure in the comfort of their own voice? How may you benefit from fast, seamless authentication that redefines customer service experience?
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Transform customer service experience with conversational analytics
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Your Voice is Your Power | Umesh Sachdev | TEDxChennai Copy
We have partnered with Uniphore to deliver innovative, conversational AI solutions to our clients. Uniphore’s solution is helping reduce costs and customer service advisors’ time by automating mandatory after-call tasks.
We have selected Uniphore’s Conversational Analytics solution to enhance the level of service that we provide to our wealth management clients.
khUshi runs on ‘akeira’, the core AI framework. The chatbot is built using the SOA, wherein based on the customer’s query, it connects with services from various systems.