A better customer experience comes from a better agent experience.
Uniphore AI and Automation delivers personalized customer experience and more productive agents.
Uniphore acquires
Emotion Research Lab,
adds Emotion AI capabilities
Will augment video AI capabilities and expand Uniphore’s market opportunities
Learn MoreCustomer Service is Broken. Long hold times, Lower First Contact Resolution, Inefficient Agents and Frustrated Customers.
Over the last 13 years, we’ve learned how to listen. Automate, personalize and optimize every conversation with Uniphore’s Conversational Service Automation Platform. Deliver frictionless customer experiences. And free-up agents to be more productive. Because now is not the time for under-performing customer service.
CONVERSATIONAL SELF SERVICE
Automate and personalize customer conversations with an AI-driven Intelligent Virtual Assistant.
Agent Security
Authenticate and monitor agents with voiceprint/voice biometrics.
Agent Co-Pilot
Automate live in-call alerts, agent guidance, and after-call work (ACW) summaries and call dispositions.
INTERACTION ANALYTICS
Extract and automate actionable insights from 100% of customer interactions across all channels.
Featured Customers
Conversational Service Automation finally gives customers a powerful voice to resolve their problems.
Insights
White Papers / 30.10.2020
Reduce ACW and AHT with Conversational AI and Automation
White Papers / 20.08.2020
Improve CX with Conversational Service Automation
Infographics / 30.10.2020
After-call Work (ACW) Automation Benefits
Videos / 02.04.2019
Your Voice is Your Power | Umesh Sachdev | TEDxChennai
Awards and Recognition
Ready to empower your Customer Service team?
It’s really simple, just get in touch.