Uniphore’s CX Survey
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Hype Cycle for Artificial Intelligence 2020
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Uniphore + Tech Mahindra to Drive Innovation in CX
Optimizes contact center operations
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conversational automation & analytics
Enhance quality, agent performance and automate workflow. Discover key insights and understand your customer in real time.
How may you have an automated, intelligent, highly-personalized conversation with your customer? Have the ability to be always on, 24/7?
How do you identify your work from home (WFH) agents using their own voice? How may you benefit from fast, frictionless agent authentication that redefines customer service experience?
White Papers / 30.10.2020
Reduce ACW and AHT with Conversational AI and Automation
White Papers / 20.08.2020
Improve CX with Conversational Service Automation
Webinar / 15.09.2020
5 Things to Get Right for Today’s Contact Centers
Videos / 02.04.2019
Your Voice is Your Power | Umesh Sachdev | TEDxChennai
We have partnered with Uniphore to deliver innovative, conversational AI solutions to our clients. Uniphore’s solution is helping reduce costs and customer service advisors’ time by automating mandatory after-call tasks.
We have selected Uniphore’s Conversational Analytics solution to enhance the level of service that we provide to our wealth management clients.
khUshi runs on ‘akeira’, the core AI framework. The chatbot is built using the SOA, wherein based on the customer’s query, it connects with services from various systems.