Global Speech Analytics Survey

Destination 2020 – Conversational Service Automation

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Don't compromise on customer service.

Every voice should be heard.

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Conversational Service Automation.

Now every customer voice is heard.

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Conversational Service Automation.

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Conversational Service Automation

A world leader in Conversational AI, Uniphore offers distinct solutions in Conversational Automation & Analytics, Security and as a Virtual Assistant, that enrich the Customer Service Experience.

auMina™

conversational automation & analytics

Enhance quality, agent performance and automate workflow. Discover key insights and understand your customer in real time.

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akeira™

Conversational Assistant

How may you have an automated, intelligent, highly-personalized conversation with your customer? Have the ability to be always on, 24/7?

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amVoice™

Conversational Security

How may your customer be absolutely secure in the comfort of their own voice? How may you benefit from fast, seamless authentication that redefines customer service experience?

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Insights

Research / 03.09.2018

“Rapid Recognition of Customer Intent” Tops the List of Deployment Drivers...

Videos / 04.01.2019

Watch How auMina™ Real-Intent™ Discovers Customer Real-Intent and Automate...

Brochures / 02.04.2019

Transform customer service experience with conversational analytics

Videos / 02.04.2019

Your Voice is Your Power | Umesh Sachdev | TEDxChennai Copy

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Featured Customers

Conversational Service Automation finally gives customers a powerful voice to resolve their problems.

We have partnered with Uniphore to deliver innovative, conversational AI solutions to our clients. Uniphore’s solution is helping reduce costs and customer service advisors’ time by automating mandatory after-call tasks.

We have selected Uniphore’s Conversational Analytics solution to enhance the level of service that we provide to our wealth management clients.

khUshi runs on ‘akeira’, the core AI framework. The chatbot is built using the SOA, wherein based on the customer’s query, it connects with services from various systems.

Awards and Recognition

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