Uniphore to Acquire Jacada
Revolutionizing the future of CX with industry’s first low code/no code platform for agent-assisted and self-service interactions.
A better customer experience comes from a better agent experience.
Uniphore AI and Automation delivers personalized customer experience and more productive agents.
Transforming Telecom Customer Experience
Deliver a better customer experience with conversational AI and automation to optimize agent performance and drive ARPU.
CONVERSATIONAL SELF SERVICE
Automate and personalize customer conversations with an AI-driven Intelligent Virtual Assistant.
Authenticate and monitor agents with voiceprint/voice biometrics.
Automate live in-call alerts, agent guidance, and after-call work (ACW) summaries and call dispositions.
Extract and automate actionable insights from 100% of customer interactions across all channels.
We have partnered with Uniphore to deliver innovative, conversational AI solutions to our clients. Uniphore’s solution is helping reduce costs and customer service advisors’ time by automating mandatory after-call tasks.
We have selected Uniphore’s Conversational Analytics solution to enhance the level of service that we provide to our wealth management clients.
khUshi runs on ‘U-Self Serve’, the core AI framework. The chatbot is built using the SOA, wherein based on the customer’s query, it connects with services from various systems.