Uniphore to Acquire Jacada
Revolutionizing the future of CX with industry’s first low code/no code platform for agent-assisted and self-service interactions.
A better customer experience comes from a better agent experience.
Uniphore AI and Automation delivers personalized customer experience and more productive agents.
Transforming Telecom Customer Experience
Deliver a better customer experience with conversational AI and automation to optimize agent performance and drive ARPU.
Conversations that Matter
Hear from contact center experts on the latest technologies, customer experience best practices and leadership tips on Uniphore’s podcast.
Customer Service is Broken. Long hold times, Lower First Contact Resolution, Inefficient Agents and Frustrated Customers.
Over the last 13 years, we’ve learned how to listen. Automate, personalize and optimize every conversation with Uniphore’s Conversational Service Automation Platform. Deliver frictionless customer experiences. And free-up agents to be more productive. Because now is not the time for under-performing customer service.
CONVERSATIONAL SELF SERVICE
Automate and personalize customer conversations with an AI-driven Intelligent Virtual Assistant.
Agent Security
Authenticate and monitor agents with voiceprint/voice biometrics.
Agent Co-Pilot
Automate live in-call alerts, agent guidance, and after-call work (ACW) summaries and call dispositions.
INTERACTION ANALYTICS
Extract and automate actionable insights from 100% of customer interactions across all channels.
Featured Customers
Conversational Service Automation finally gives customers a powerful voice to resolve their problems.
Awards and Recognition
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