Sep 24, 2018  |  Posted by: 

Scott Belsky, co-founder of online portfolio platform Behance Inc said, “It is not about ideas, but it’s about making ideas happen.” Speech Analytics have become a mainstay industry solution since 2002 and has clocked a double digit growth trajectory. It is expected to be a $2.17 billion industry by 2022.

But ...  
Read more »

Sep 12, 2018  |  Posted by: 

Indian companies consider speech analytics for supporting marketing initiatives and quick identification of customer intent and remediation of issues.

Chennai, September 12, 2018: The third edition of Drivers for Deploying Speech Analytics 2018, an annual survey commissioned by Uniphore Software Systems, was released today. The survey revealed that 60% of Indian companie...  
Read more »

Sep 11, 2018  |  Posted by: 

The speech Analytics market share has seen exponential growth in recent years – with just 24 implementations in 2004 to a market valuation of $0.81 billion in 2017. It is expected to clock a CAGR of 28.3 percent in the coming decade. From basic providers matching phonetics to new innovative offerings based on data analytics, artificial intell...  
Read more »

Aug 23, 2018  |  Posted by: 

Businesses are turning to voice interactions and conversational intelligence in a big way. Digital voice mediums are becoming the norm for customer interactions. 94 percent of businesses still consider phone conversations pivotal for customer engagement efforts.

Speech An...  
Read more »

Aug 16, 2018  |  Posted by: 

Recently a reputed Telecom company made significant changes to their website which was extremely unpopular with customers. Many found navigation difficult and a barrage of calls from the customers flooded the company call centers. The company audited over 1,300 hours of audio with high-end speech analytics to find the root cause of customer ire. The findings were relayed to the Digital Marketing department who re-instated certain missed features of...  
Read more »

Aug 10, 2018  |  Posted by: 

Organizations spend thousands of dollars every year to obtain customer feedback and insights through various mechanisms. Speech Analytics provides valuable and sometimes, rare customer insights at a fraction of the cost incurred by other channels. Not surprisingly, these insights trigger decision making at the CXO level impacting business outcomes.

Let us observe a few ways ...  
Read more »

Aug 09, 2018  |  Posted by: 

The young futurist and CEO of Uniphore spoke at TEDx Chennai on how deep tech solutions can increase the ease of living

Chennai, 09 August 2018: Umesh Sachdev, CEO Uniphore Software Systems, during his TEDx speech highlighted how domesticating technology can help make human life easier. He explained how Uniphore intends to use de...  
Read more »

Jul 30, 2018  |  Posted by: 

Stakeholders are often compelled to scrutinize a new tech initiative from all possible angles. Initiatives are undertaken to keep the organization’s long-term goals in mind, and technological adoptions like Speech Analytics are best proven through a Proof of Concept.

Here are the top 5 ways POC helps companies understand Speech Analytics:

Read more »

Archive
Get in touch with us

India
+91 44 30655800
Singapore
+65 6597 7044
USA
+1 650 617 3288
Uniphore Software Systems Private Limited: Registered Office: No.08C, 8th Floor, IIT Madras Research Park | Kanagam Road, Taramani | Chennai – 600 113 | Tamil Nadu | India CIN: U72200TN2008PTC067459 Telephone No: 044 3065 5800 Fax No: 044 3065 5900 Name of the person who may be contacted in case of any queries or grievances on the landing/home page of the website: Ajay Srinivasan
Speech Analytics Virtual Assistant Voice Biometrics Resources About Contact Sitemap Privacy
Uniphore. All rights reserved.
x