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Blog

  • BlogMar 7, 20244 min read

    Meet Neha Gupta, Director of AI

    This month, as part of our Life at Uniphore series, we’re focusing on the achievements and contributions of women in the artificial intelligence...

  • BlogMar 5, 20248 min read

    Unleashing the Power of AI Discover the Benefits of a Virtual Agent

    Artificial intelligence (AI) and automation are increasingly crucial to transforming customer service. Tools like chatbots and voice software can help customers rapidly find the answers they need and solve their problems through self-service. But...

  • BlogFeb 29, 20243 min read

    The Changing Face of Data Governance

    Data is everything. It’s a mantra you’ve likely heard a dozen times. And while it might seem overused, in the age of artificial intelligence, those words ring truer than...

  • BlogFeb 21, 20243 min read

    How an Open Approach to Compliance Can Save Time and Money

    Compliance is an essential part of customer service, particularly within highly regulated industries such as healthcare and financial services. It ensures customers are informed of their rights and aware that their call may be recorded for a variety...

  • BlogFeb 7, 20243 min read

    Beyond Cost Reduction: Using Automation to Achieve Strategic Business Outcomes

    By: Vijai Shankar, VP – Product Marketing While everyone is anxious to see a return to normalcy in their work and home lives, that doesn’t mean that they want customer service to return to pre-pandemic standards. Problems such as long wait...

  • BlogFeb 6, 20244 min read

    How It Works: Getting AI-Ready Data from Enterprise Recordings

    Before we get into the nuts and bolts of how enterprise recording works, we need to address why businesses need it. Today, customers are interacting with enterprises across a wider range of channels than ever before—most of which are now...

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