Feb 13, 2018  |  Posted by: 

  • Business impact of speech analytics is maximum in customer experience (40%) followed by cost savings (28%)
  • 47% companies believe speech analytics is helpful for “Quick identification of customer intent and resolution of issues”

Singapore, 13th February 2018: Uniphore Software Systems recently released the “Executive Survey: Dri...  
Read more »

Jan 31, 2018  |  Posted by: 

Speech Recognition technology sounds attractive as it is a step forward to automated voice processes. Whether that is partly or fully as yet, voice automation is a technology journey that has made harnessing speech data much easier than in previous decades. Multiple industries are looking for efficient ways to mine data from voice processes, as they generate millions of bytes, which should not be left untouched.

A way ...  
Read more »

Jan 23, 2018  |  Posted by: 

Speech Analytics cuts the costs and complexities of determining implications revealed from customer interactions. It does so in a way similar to business intelligence and analytics, which determine parameters from real-time data and the database history.

However, speech analytics needs sophisticated Speech Recognition tools and audio data-mining to come up with information that helps think more with relatively less cal...  
Read more »

Jan 17, 2018  |  Posted by: 

Automation of data capture and analysis reduces operational complexity, and thus improves margins. Naturally, as part of the effort toward understanding the customers better, speech data from service calls should be able to help organizations add a new dimension to enterprise analytics. Using the additional component of voice, industries like Retail, Banking, Telecom and others can add depth to their analytics. It is also possible to transform serv...  
Read more »

Jan 16, 2018  |  Posted by: 

The show brings to the forefront people from various backgrounds who are making immense impact in Technology, Entertainment and Design.

  •  Uniphore Co-founder and CEO, Umesh Sachdev talked about the power of ‘speech’ at TED Talks India: Nayi Soch
  • Umesh Sachdev spoke of a future where communication between man and machine will be easy and even grassroot India will be able to embr...  
    Read more »

Jan 04, 2018  |  Posted by: 

In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services. This study, commissioned by Uniphore, documents critical data points in the perceived value of Speech Analytics and its impact on contact center operations, compliance and regulation, workforce optimization, customer experienc...  
Read more »

Dec 28, 2017  |  Posted by: 

In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services. This study, commissioned by Uniphore, documents critical data points in the perceived value of Speech Analytics and its impact on contact center operations, compliance and regulation, workforce optimization, customer experienc...  
Read more »

Dec 20, 2017  |  Posted by: 

According to a recently conducted survey, 57% companies said they expect speech analytics as a technology to increase sales and collections. This is expected due to the greater volume of data mined from calls, which will allow the organization to implement automation to some degree. They can also discover opportunities and id...  
Read more »

Archive
Get in touch with us

India
+91 44 30655800
Singapore
+65 6597 7044
Uniphore Software Systems Private Limited: Registered Office: No.08C, 8th Floor, IIT Madras Research Park | Kanagam Road, Taramani | Chennai – 600 113 | Tamil Nadu | India CIN: U72200TN2008PTC067459 Telephone No: 044 3065 5800 Fax No: 044 3065 5900 Name of the person who may be contacted in case of any queries or grievances on the landing/home page of the website: Ajay Srinivasan
Speech Analytics Virtual Assistant Voice Biometrics Resources About Contact Sitemap Privacy
Uniphore. All rights reserved.
x