Dec 24, 2018  |  Posted by: 

We recently partnered with one of the leading insurance companies, PNB MetLife, in building ‘KhUshi’ – India’s first customer service app for Insurance powered with AI and speech recognition capabilities.  The power of customer ‘voice’ is the next frontier in customer engagement for the banking and insurance industry and akeiraTM by Uniphore is emerging as the platform-of-choice for conversational assistant apps like Khushi.
Dec 16, 2018  |  Posted by: 

Customer conversations are a treasure trove of information. Such conversations, in what is stated and implied, provide great insight to customers’ satisfaction, their loyalty, or their likelihood to recommend your company and your products. At a time when this digital generation has very high expectations for customer service, it may seem trite to say that companies need to pay attention to what their customers are telling them. But it is more true now than ever.
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Dec 14, 2018  |  Posted by: 

At the recently held Conversational Commerce Conference (C3) in San Francisco hosted by our research partner Opus Research, I had the pleasure of being a featured keynote speaker on Voice, Big Data and Conversational AI along with John Chambers, Chairman Emeritus, Cisco and CEO, JC2 Ventures. John is not only an investor in Uniphore but also as our advisor, mentor and business partner, he is our Chief Guru. We had an engaging audience and a great conversation on how Conversatio...  
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Dec 13, 2018  |  Posted by: 

Conversational AI is expected to transform the customer service engagement journey. Whether it is in operations or deep analytics, Conversational AI is poised to be both an enabler and disruptor of how customer service is delivered. Conversational Assistant is becoming more human-like in engaging in intelligent dialogue with customers. Conversational Analytics is enabling organizations to know their customer better. With advances in conversational analytics enabling companies t...  
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Dec 12, 2018  |  Posted by: 

Mumbai, December 11, 2018: Uniphore Software Systems has been awarded the best product company in the Analytics Solutions category for 2018 at the 6th edition of Express IT awards for its conversational AI powered analytic solution, auMina. The award was presented by Shri Ravi Shankar Prasad, honorable minister for Law and Justice and Electronics and Information Technology of India, in Mumbai. The award is instituted by Financial Express, a leading business daily in India. &nbs...  
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Dec 05, 2018  |  Posted by: 

The 1st of its kind event had John Chambers as its keynote speaker with Umesh Sachdev. CEOs of leading enterprises participated in the panel discussions on the impact of conversational AI in delivering superior Customer Service   Chennai/New Delhi, 28 November 2018: Uniphore Software Systems, a global conversational AI company, organised its first ever flagship event ‘Conversational AI Leadership Summi...  
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Nov 26, 2018  |  Posted by: 

It was a momentous occasion for Uniphore last month. We hosted our first ever flagship event, ‘Conversational AI Leadership Summit 2018’, on Oct 31st in New Delhi. The summit was attended by over 170 industry leaders and AI exponents including CEOs and CXOs, industry experts and technology journalists from diverse sectors such as banking, fintech, e-government, ITES, call centers, telecom, and retail. The event kick-started with a keynote fireside chat between Um...  
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Nov 26, 2018  |  Posted by: 

Speech Analytics has moved away from the must-have list to mainstream acceptance with 82% deployment across Opus Research respondents. Even among the non-adherents, almost 48% were ready for deployment within 6 months to 1 year. But the goal posts have been shifting with an organizational focus on improving customer experiences driving Speech Analytics adoption.

Compliance needs that were touted as one of the main reas...  
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