Jun 07, 2018  |  Posted by: 

Speech Analytics is a critical component of the contact center business, due to its ability to identify important patterns and information from disparate data emerging from various customer interactions, these data can be extracted and converted into actionable intelligence which can be leveraged to devise better Customer Experience strategies.

[caption id="attachment_7573" align="aligncenter" width="300"]Read more »

May 28, 2018  |  Posted by: 

The insurance industry has been rapidly evolving, thanks to the connected technologies that have been the key driving force. Latest developments in the insurance sector, such as speech analytics, robotic automation, and chat-bots, as well as IoT, have brought a paradigm shift in the way, service providers have improved their offerings for customers.

With many technology-driven innovations stepping in, this growth...  
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May 16, 2018  |  Posted by: 

The products and services offered by different companies across the insurance sector are almost identical, but what predominantly differentiates a good insurance company from its competitors is Customer Experience. It is crucial for every insurance company to listen to the feedback from their potential and current customers and understand their concerns. The Read more »

May 15, 2018  |  Posted by: 

  • Its products recognizes 80 plus global languages; deployed by more than 70 enterprises
  • Plans to further tap into global opportunities; to set up presence in US

Chennai, May 15, 2018: On the eve of successful completion of 10 years since its incubation, Uniphore Software Systems (Uniphore), the leader in voice/speech recognition based technology solutions, announced its g...  
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May 08, 2018  |  Posted by: 

We are 10! It is an important milestone not just for Uniphore but also for the entire Indian start-up ecosystem. Uniphore is one of the rare and shining examples of a deep tech company to come out of India.

When Uniphore was incubated in IIT Madras on April 23, 2008, we began with a dream. Inspired by Prof Ashok Jhunjhunwala, Ravi Saraogi and I set out to develop solutions that would touch a billion lives. In the...  
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May 08, 2018  |  Posted by: 

The challenges faced by insurance companies today are operational, cultural, and market-related. The modernization, technological advancements, and regulatory changes are forcing these companies to change the way they have been operating their business so far. Customer Experience is emerging as ‘make or break a deal’ for insurers. Those players who have invested in technological tools have an upper hand and this puts a lot of pressure on the oth...  
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Apr 24, 2018  |  Posted by: 

Banking and Financial Services companies are in a continuous process of evolving and expanding. Their entire focus is on technology-intensive solutions to improve and optimize their revenues, functions, and most importantly, Customer Experience. The industry, as a whole, is in digital transformation mode and one who makes the digital-first move will be at an advantage.

Though many disruptive technologies are hitt...  
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Apr 17, 2018  |  Posted by: 

The world is changing to digital and it is the innovation in technology that is the key to driving the change. It is not easy to innovate and it is actually a complex process. Whatever the business model is, the emerging technologies are proving to be the key driver of processes.

It is the same with Banking industry as well. It has come a long way and now to grow further, the sector is cashing on technology-inte...  
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Uniphore Software Systems Private Limited: Registered Office: No.08C, 8th Floor, IIT Madras Research Park | Kanagam Road, Taramani | Chennai – 600 113 | Tamil Nadu | India CIN: U72200TN2008PTC067459 Telephone No: 044 3065 5800 Fax No: 044 3065 5900 Name of the person who may be contacted in case of any queries or grievances on the landing/home page of the website: Ajay Srinivasan
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