Dec 13, 2018  |  Posted by: 

Conversational AI is expected to transform the customer service engagement journey. Whether it is in operations or deep analytics, Conversational AI is poised to be both an enabler and disruptor of how customer service is delivered. Conversational Assistant is becoming more human-like in engaging in intelligent dialogue with customers. Conversational Analytics is enabling organizations to know their customer better. Read more »

Dec 12, 2018  |  Posted by: 

Mumbai, December 11, 2018: Uniphore Software Systems has been awarded the best product company in the Analytics Solutions category for 2018 at the 6th edition of Express IT awards for its conversational AI powered analytic solution, auMina. The award was presented by Shri Ravi Shankar Prasad, honorable minister for Law and Justice and Electronics and Information Technology of India, in Mumbai. The award is instituted by Financial Express, a leading business daily in India. &nbs...  
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Dec 05, 2018  |  Posted by: 

The 1st of its kind event had John Chambers as its keynote speaker with Umesh Sachdev. CEOs of leading enterprises participated in the panel discussions on the impact of conversational AI in delivering superior Customer Service   Chennai/New Delhi, 28 November 2018: Uniphore Software Systems, a global conversational AI company, organised its first ever flagship event ‘Conversational AI Leadership Summi...  
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Nov 26, 2018  |  Posted by: 

It was a momentous occasion for Uniphore last month. We hosted our first ever flagship event, ‘Conversational AI Leadership Summit 2018’, on Oct 31st in New Delhi. The summit was attended by over 170 industry leaders and AI exponents including CEOs and CXOs, industry experts and technology journalists from diverse sectors such as banking, fintech, e-government, ITES, call centers, telecom, and retail. The event kick-started with a keynote fireside chat between Um...  
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Nov 26, 2018  |  Posted by: 

Speech Analytics has moved away from the must-have list to mainstream acceptance with 82% deployment across Opus Research respondents. Even among the non-adherents, almost 48% were ready for deployment within 6 months to 1 year. But the goal posts have been shifting with an organizational focus on improving customer experiences driving Speech Analytics adoption.

Compliance needs that were touted as one of the main reas...  
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Oct 24, 2018  |  Posted by: 

John Chambers to be the keynote speaker CEOs of leading enterprises will discuss the impact of conversational AI in delivering superior Customer Service. 

Chennai/New Delhi, 24 October 2018: Uniphore Software Systems, a global conversational AI company, is organizing its flagship event ‘Conversational AI Leadership Summit 2018’ on October 31, 2018, in New DelhiRead more »

Sep 24, 2018  |  Posted by: 

Scott Belsky, co-founder of online portfolio platform Behance Inc said, “It is not about ideas, but it’s about making ideas happen.” Speech Analytics have become a mainstay industry solution since 2002 and has clocked a double digit growth trajectory. It is expected to be a $2.17 billion industry by 2022.

But ...  
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Sep 12, 2018  |  Posted by: 

Indian companies consider speech analytics for supporting marketing initiatives and quick identification of customer intent and remediation of issues.

Chennai, September 12, 2018: The third edition of Drivers for Deploying Speech Analytics 2018, an annual survey commissioned by Uniphore Software Systems, was released today. The survey revealed that 60% of Indian companie...  
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