Uniphore Glossary of Terms

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Topic of the Week

Agent Guidance

Agent Guidance is the direct support and real-time coaching that guides agents through calls. Complete with live insights and next-best actions for delivering consistent customer experience, Agent Guidance provides call center workers with the right tools to prevent customer churn.

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Glossary Suggestions

Have a term that you feel should be added to this list or a definition that needs updating?  Let us know!