Join Uniphore at CCW Orlando 2026
January 21-23, 2026 | JW Marriott Bonnet Creek, Orlando, FL | Booth 101
We’re heading to Orlando!
We are accelerating into 2026 as we sponsor Customer Contact Week in Orlando! This year’s tracks include focus on AI, emerging tech, and data & analytics. Come to our booth and see Uniphore’s AI That’s Built for Customer Service.
Here are several of the ways you can engage with us at the event:
- Attend our workshop on Day 0 of the conference
- Schedule a meeting
- Visit us at booth 101 and see a demo
JOIN OUR WORKSHOP
Ask Your Data: Find the Truth Hidden in Customer Interactions
January 21st
11 – 12:30 PM
Most contact centers sit on millions of customer conversations—yet leaders still struggle to extract timely, actionable insight. This workshop explores how AI-powered conversation intelligence enables leaders to “ask their data” in natural language and instantly uncover themes, root causes, KPI drivers, and risks—while also applying those insights in real time to better guide agents during live interactions.
Participants will ask real questions of conversation data, see insights surface instantly, and see how those insights can be applied in the moment to guide agents and improve outcomes. You’ll also explore how combining post-interaction insight with real-time guidance creates a continuous intelligence loop—from insight to action—that accelerates decision-making and drives measurable CX impact.
Topics include:
- “Ask Your Data” vs. traditional analytics (speed, cost, accuracy)
- How conversation insight informs real-time agent guidance
- Interactive exercise: The 10 questions every CX leader should ask their data weekly
Souradeep Sen
Director of Product Management, Uniphore
Aziz Jawadwala
Senior Product Manager, Uniphore