Hotel & Casino Leader Bets on CX to Vault to the Top of the Digital Betting Industry CHALLENGE Differentiate newest sportsbook offering in a crowded, established market With an average cost to acquire a monthly unique player (MUP) hovering...
Amazon CEO Jeff Bezos once said, “The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” Today, this statement rings truer than ever. Customers are now more demanding, and they...
Download Now Even before the pandemic caused long wait times to reach an agent, there was growing consumer interest in using self-service to resolve questions and issues. Now, a Gartner survey conducted in 2021 shows that 71% of customers prefer to...
Travel and hospitality were among the hardest hit industries during the pandemic. While today both are recovering, businesses are grappling with new realities on the ground—and in the air. Fewer business travelers, newer no-contact preferences and...
An Interactive Voice Response (IVR) solution enables your customers to self-solve their issues through human-like interactions with artificial intelligence (AI) technologies. IVR systems can be great for customer experience (CX) because customer...
Deliver the seamless experience today’s customers expect with a multimodal virtual...
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