Redefining Customer Service through Conversational AI
Innovative solutions created by innovative minds
Uniphore [uni: consisting of, relating to, or having only one, universal; and phore: meaning “bearer of”]
The origin of the name Uniphore is rooted in the fact that speech and the human voice sets us apart from other species. It’s the universal method of communication between us. Voices are essential and can be combined to create powerful conversations.
And Uniphore has always been good at harnessing the power of the human voice.
But Uniphore stands for so much more. Something bigger, global, visionary, even more human.
We are using AI to solve a frontier problem for the world; bridging the gap between people and machines using speech and our voice to help ensure so that every person can be heard.
The future of customer service is Conversational Service Automation.
With Uniphore, no matter who you are, where you are in the world, or which language or dialect you speak, our Conversational Service Automation platform delivers the most sophisticated, accurate, personalized and automated customer service on the planet. A natural conversation. No frustration, just true understanding of emotion and intent in real-time, with faster problem resolution.
Conversational Service Automation gives customer service agents improved quality of agent conversation, automating agent tasks, automatic disposition capture and after call work. All with an underlying analytics and security layer. Our platform includes Speech Analytics, Virtual Assistant and Voice Biometrics that change the way enterprises engage their consumers, build loyalty and realize efficiencies.
Uniphore Conversational Service Automation has the highest voice accuracy in the industry, the broadest language coverage, best latency and response times, and highest degree of predictability of intent.
And in the future, when real customer service is pervasive and woven into the fabric of our everyday life, Uniphore is the human-like conversation that is accessible through whatever interface you might be using.
Driven by innovation, Uniphore was incubated in 2008 in IIT Madras, the premier research institute in India. Since then, Uniphore has grown at an exponential rate and today we have many of the world’s largest enterprise customers, millions of end-users, and over 150 employees located in the U.S., India, and Singapore. Each team member-driven to relentlessly pursue excellence, with leadership and integrity, never compromising, and always with the vision to do the right thing for the long term.
Our mission is simple. And it’s how we plan to lead the customer service intelligence revolution.
We give each customer a voice.
No one else hears them. But we do.
Umesh Sachdev
Co-founder and CEO
Umesh Sachdev, Co-founder, and CEO of Uniphore, is a modern-day entrepreneur with a passion for technologies that have massive societal impact. Umesh co-founded Uniphore with Ravi Saraogi to bridge the communication gap between man and machine using voice and speech.
Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. The MIT Tech Review recognized him as one of the ‘Innovators Under 35’. He has been conferred with the title of ‘Innovative Entrepreneur’ by the Ministry of Science and Technology’s Technopreneur Promotion Programme (TePP). Umesh holds patents in Speech Recognition Technologies and Voice Biometrics and is the author of many technical papers.
Umesh is an alumnus of Jaypee Institute of Information Technology, and also a renowned ‘TED Talk’ speaker.
Annie Weckesser
CMO + People
As chief marketing and people officer, Annie leads all aspects of Uniphore’s global marketing and communications, as well as, talent strategy and management. Prior to joining Uniphore, Annie was part of the leadership team at NIO, a next generation car company, leading US communications from startup through IPO. Previously, Annie held various strategic communications and marketing roles for the global technology giant Cisco for nine years. Throughout her career, she has counselled and partnered with some of the world’s most senior corporate and government leaders and their teams.
Ravi Saraogi
Co-founder and President APAC
Ravi, Co-founder & President-APAC, leads Sales, Delivery and Customer Success for Uniphore. His passion for mobile learning applications and technologies found traction when Uniphore was founded. Ravi and Umesh envisioned building solutions that give more power to human speech.
He has vast experience in directing technology teams in initiatives spanning mobile theft security, wireless network development, and mobile learning applications. Ravi is currently an active member of the Mobile Payment Forum of India (MPFI), where he identifies and develops business opportunities in the field of mobile payments. He is known for his excellent analytic skills, dexterity in problem resolution, and proclivity for driving operational excellence. Ravi is an alumnus of Jaypee Institute of Information Technology.
Karen Smith
Chief Revenue Officer
Karen Smith is Chief Revenue Officer at Uniphore. Bringing nearly 25 years of experience to this role, Karen is responsible for scaling the worldwide sales organization to support the company’s growth initiatives.
Prior to Uniphore, Karen served as VP of Worldwide Sales at Directly, Inc. a CX Automation AI platform provider, where she was responsible for rapid growth of enterprise customers. Karen has held positions as VP of Sales/US and Asia at TTech, Head of US Sales at Convergys and VP of Sales at Genesys. Karen has dedicated her career to developing sales teams focused on customer experience, contact center technology and artificial intelligence.
Throughout her career she has mentored rising sales professionals and is an outspoken advocate of women in leadership. Karen currently resides in San Francisco with her husband, Steve.
Moni Manor
Chief Product Officer
Moni Manor is Chief Product Officer at Uniphore, bringing over 25 years of experience with CRM, UC, CC and AI into this role. Moni is responsible for developing the product strategy and driving the product evolution and delivery at Uniphore.
Prior to Uniphore, Moni was the Chief Product Officer at New Voice Media, where he transformed the product strategy, and helped scale the portfolio till company’s acquisition by Vonage. Prior to that Moni held positions as CTO and EVP of Products at Five9, and several senior product development leadership positions at Avaya and Amdocs.
Moni is a firm believer that time is a resource that companies in high-growth mode cannot afford to waste. With that in mind, he focuses on building and motivating strong teams that make a difference. Moni resides in Mountain View, CA.
Santosh Iyer
Chief Business Officer
As Chief Business Officer, Santosh leads all aspects of Uniphore’s GTM and Sales Strategy, Revenue Operations, Sales Development, Industry Solutions, Business Value Consulting and Customer Advisory Board functions.
Santosh brings a unique blend of strategy, business operations and P/L expertise through his 22 years of global experience with premier consulting firms like Pricewaterhouse Coopers and Infosys Consulting, software industry leaders like Qlik and hypergrowth unicorns like DataRobot.
During his role as a consultant, he has advised tech industry giants like Google, Adobe, Autodesk, Computer Associates, Symantec, NetApp, etc., in areas of growth strategy, sales and GTM transformation, revenue operations, business scaling & EBITDA improvement.
Most recently, he led global GTM and sales strategy at DataRobot, the Auto ML/AI category creator and # 6 company in the Forbes Top AI 50 list. Working for the Office of the CEO, he played a key role in driving their triple digit growth trajectory and unicorn valuation.
Santosh holds a BS in Engineering from the University of Bombay and an MBA from the Indian Institute of Management. He lives in Silicon Valley with his wife, daughter and German Shepherd dog.
Jafar H Syed
Sr. Vice President and Chief Growth Officer
As Chief Growth officer, Jafar leads growth initiatives for Uniphore including partnerships and alliances.
Prior to Uniphore, Jafar led the Global BPO’s CX business at NTT Data. Previously, he led Dell Services’ European and Australian BPO business based in Peterborough, UK. Jafar has over 20 years of experience in CX and Contact Centers. He has held senior leadership positions for companies such as NTT Data, Dell, IBM, GE and VFS. He has led large teams in Sales, Practice, Operations, Vendor Management and Solution Design.
Jafar has lived and worked in the US, UK, Dubai, Philippines, China and India. He is an ardent lover of history and spends much of his spare time reading and traveling.
Ashwin Chalapathy
MD, India and Sr. Vice President – Services, JAPAC
Ashwin Chalapathy leads Uniphore India Operations as Managing Director and JAPAC Services as Senior Vice President.
With over 24 years of experience, Ashwin brings deep knowledge and expertise in Software Product Development (Product Management and Engineering), Business development, Delivery & Managed Services.
Prior to Uniphore, Ashwin multi-tasked as SVP, Global Delivery & Managed Services and Head of Counter Fraud Analytics LOB at Mobileum Pvt. Ltd., where he undertook the objective to drive excellence in delivery & MS execution and scale the CFA business. Ashwin has also been associated with Subex Ltd and Siemens Public Communications Networks Ltd.
Outside of work, Ashwin prioritizes spending time with his family & friends, enjoys reading and watching sports. Ashwin is also learning to be a better photographer and wants to learn a musical instrument (but hasn’t gotten around to it yet).
Samith Ramachandran
Sr. Vice President and Head of Technology
Samith Ramachandran is responsible for overall Technology Strategy and Execution at Uniphore, including Product Engineering, and Core Tech R&D.
Samith comes with over 22 years of rich and diverse experience in Software Product Engineering and Service Delivery. Prior to Uniphore, he has worked with Siemens (now Nokia Solutions), Subex and Flytxt primarily in Software Product Engineering roles.
Samith holds a degree in Computer Science & Engineering from the University of Kerala. Bred in Telecoms Tech, Big Data Analytics and ML, he found his passion for Conversational AI and Speech Tech at Uniphore. He is also an avid foodie and gourmet at heart and loves to explore-cook-eat-write world cuisine.
Stuart Ferguson
Vice President – Sales (North America)
Stuart Ferguson leads North America sales at Uniphore. With over 25 years of sales experience, Stuart is an expert in enterprise customers conduct and commerce.
Most recently, Stuart worked with Directly software, a San Francisco based startup, selling an AI technology platform. As part of the founding sales organization, he lead the sales growth of the company and added customer logos of Microsoft, Samsung, SAP, and Intuit to mention a few. Stuart’s prior experience has spanned the Customer Experience space taking on sales roles at Cisco, Avaya, and Genesys.
Outside of work, Stuart prioritizes spending time with his family & friends, and enjoys traveling, entertaining, and snow skiing.
Subhash Kothuru
Vice President – Product Management
Subhash is responsible for Product Management at Uniphore. He is a technology executive with 20+ years experience in developing and executing business and product strategy; building scalable global teams; developing and optimizing organizational processes and infrastructure. Prior to Uniphore, Subhash led product management for the mid-market contact center and Workforce Optimization portfolio at Avaya; was part of the core management team at KnoahSoft, Inc. leading it from a bootstrap startup to a profitable entity and a successful acquisition by Avaya.
Subhash has an MBA from University of Michigan – Stephen M. Ross School of Business, a Masters in Information Systems and Bachelors in Mechanical Engineering. Subhash enjoys the outdoors and loves to cook in his free time
K G Priya
Vice President – Global Delivery and Services
K G Priya is Vice President – Global Delivery and Services at Uniphore. She is responsible for delivery and services function across the globe. She comes with over 15 years of rich experience in the domains of Delivery Management, Presales operations, Product Management and Business Consulting, cutting across BFSI, Finance, Manufacturing, Logistics, & Aviation segments. Priya has immense expertise in spearheading Delivery and Presales operations for regions across the globe having effectively managed multiple global teams. She comes with a strong analytics background and her immense knowledge has helped enterprise clients transform the way they operate based on her insight.
In her previous assignment, Priya was with Ramco Systems where she was the Global Presales head for Enterprise Analytics and BFSI vertical and was also involved in the conceptualization of multiple products. Prior to that she was with ICICI Bank and IDBI Bank taking care of Compliance and Bank Operations. Priya holds a Master’s degree in Business Administration and Bachelor’s degree in Technology.
Whenever she finds time from her busy schedule, Priya likes spending the time with her kids, traveling, running marathons and reading extensively. She is also actively involved as a mentor and coach for women professionals.
Hai Vo
Vice President of Sales Engineering
Hai Vo is the Vice President of Sales Engineering at Uniphore. A seasoned customer service practitioner, Hai has over 20 years of experience advising clients on developing strategies and roadmaps on their contact center infrastructure and customer experience transformation. Prior to joining Uniphore, he served as the cloud practice lead for the west region of Presidio and was the Director of the Customer Experience practice for Dimension Data.
Hai received his Bachelor of Science degree from the University of Arizona and in his free time outside of work he enjoys attending his two children’s sports activities and traveling with his family.
Anurag Verma
Vice President, Human Resources
Anurag a people and business oriented HR professional brings over 24 years of experience to his role at Uniphore. He has worked in start-ups and fast paced organizations where he played a critical role in building/ transforming the organizations and scaling the people function. He brings rich and diverse experience in building culture, managing change, organisation development, and talent management. He is passionate about coaching people and building diverse and inclusive workplaces. Anurag is alumnus of UIM and Christ Church Jabalpur and an associate power coach.
Most recently, Anurag worked with Flipkart, India’s largest online marketplace. Prior to Flipkart, he has held leadership roles in people function with Ascend Telecom Infrastructure, Bharti Airtel, Visisht and Maharishi group.
Outside of work, Anurag likes spending time with his family & friends, enjoys traveling, watching movies and cricket. He is an avid supporter of bringing in change in education and in his free time likes to associate himself with students and academic institutions.
Gokulakrishnan T G
Vice President - Sales
Gokulakrishnan leads Sales at Uniphore for India, Middle East and South Asia. Gokul brings over 20 years of experience across sales, technology and product engineering to his role at Uniphore. Prior to Uniphore, he was with Servion Global Solutions as the Chief Business Officer running the North American and Europe Business. Previously, he was associated with Nexge Technologies and HCL. Outside of work, Gokul enjoys spending time with his family and friends and is an avid cricket fan.
Ramesh Bobba
Vice President – Product Engineering
Ramesh Bobba is Vice President of Product Engineering at Uniphore. Ramesh brings over 15 years of deep experience in the contact center space. Prior to Uniphore, he was with [24]7.ai where he modernized their data platform to provide real-time visibility and process data more efficiently. Previously, he worked for a startup that was subsequently acquired by Cisco Systems. Ramesh led the Engineering team at the startup to build what is now the Cisco Webex Cloud Contact Center Platform. He holds a Master’s degree in Computer Science from Texas Tech University. Ramesh likes to spend most of his spare time with his family. He loves cooking and watching and playing sports.
Sandeep Pandit
Vice President – Finance
As VP Finance, Sandeep heads the corporate finance at Uniphore. He is a chartered accountant with over 25+ years of experience in corporate finance, policy making, service pricing, risk and compliance management. Prior to Uniphore Sandeep ran his own consulting company where he worked closely with client partners to achieve their internal KPIs and initiatives. Sandeep has also held various leadership roles with companies such as Cognizant Technology Solutions, VFS global and GE Energy. He has led cross functional teams in Quality, Operations and Internal Compliance.
Sandeep has an MBA in Finance from University of Florida, Master’s in Management Accounting and Bachelor’s in Commerce from University of Mumbai. He is also certified in six sigma process improvement and have mentored many six sigma aspirants. Sandeep in his spare time likes to read, listen to blogs and attend sports and music activities of his two sons.
Prashant Rao Murari
Vice President – Delivery Services (JAPAC)
Prashant Rao Murari is Vice President – Delivery Services (JAPAC) at Uniphore. He is responsible for Professional Services and Customer Success function in the region. He brings with him a vast experience of 20 years leading global business functions for product companies at scale. He has actively managed enterprise customers as a SaaS delivery and Customer Success leader. He has been a part of global leadership teams making meaningful impact on execution, business strategy, GTM, organization capability development and support functions.
In his last role, he was the India site head for a leading Bay Area legal technology firm and prior to that he was associated with Metricstream as part of their global leadership team for Professional Services and Customer Success functions. He was also associated with Microsoft, Intel and Supervalu/ANSR Consulting in various capacities.
In his spare time, Prashant likes spending time with family, traveling, cooking and reading books on technology and business. He is also an active member of start-up ecosystem in India in his personal capacity as a mentor and advisor.
Jun Ogura
Vice President – Sales (Japan)
Jun Ogura leads Japan sales at Uniphore. Jun brings with him a vast experience of over 24 years across Sales and Global Product Management. Most of Jun’s career spanned across “seamless connected communication” at some of the world’s leading-edge IT solution and services providers. Prior to Uniphore, he was part of the AI solutions business for a major Automotive OEM at Silicon Studio Corporation.
Jun has successfully led strategic workplace consultative sales based in Tokyo, Japan at Hewlett-Packard Enterprise. Prior to that, he was working with NICE Japan as a country manager. He has also served as part of senior leadership teams at Avaya and Genesys. Jun is also proud to be associated with Ericsson for the world’s first WCDMA (3G) experimental system.
Whenever Jun finds some free time, he likes to go camping with his family and friends. He also loves spending time with his three kids. One of Jun’s favorite hobbies is enjoying snow skiing during wintertime.
Felix Serna
Vice President, Demand Generation
Felix Serna leads Demand Generation Marketing at Uniphore. Felix brings 20 years of B2B enterprise marketing experience, generating competitive advantage by leveraging data and science in marketing.
Prior to Uniphore, Felix led Digital Demand at AI/ML big data startup MapR Technologies. In the past, Felix successfully ran his own marketing customer data platform hosting company called Empathy Logic, Inc., before it was finally acquired. The idea and the team at Empathy Logic were born out of the challenges and experiences resulting from 15 years of marketing and customer data leadership in different global roles at Sun Microsystems.
When not working, Felix enjoys sailing, fishing and cooking with family and friends.
Vijai Shankar
Vice President – Product Marketing
Vijai Shankar is Vice President of Product Marketing at Uniphore. Prior to this, he was the Head of Product Marketing at Xactly Corporation. Vijai brings with him a rich experience of over 15 years in Product Marketing across multiple domains, including over 10 years in the contact center industry.
Before Xactly, he held senior product marketing roles at companies like [24]7.ai, Kony, Genesys and VeriSign. Vijai firmly believes that customer experience is more relevant today than ever.
In his spare time, Vijai loves traveling with his wife and two sons. He also likes exploring new cuisines, spending time with family, playing & watching NFL and coaching his two boys’ little league baseball teams. Vijai is a self-proclaimed wine connoisseur.
Patrick Ehlen
Vice President – Artificial Intelligence
Patrick Ehlen is Vice President of Artificial Intelligence at Uniphore. He brings over 20 years of professional experience in speech and language technologies, most recently as Chief Scientist at Loop AI Labs. Patrick began his pursuit of Artificial Intelligence in 3rd grade, after reading Arthur C. Clarke’s novel 2001: A Space Odyssey. In 1992, inspired by the Parallel Distributed Processing volumes, he trained his first neural network to learn distributed representations of concepts.
Patrick earned a PhD in Cognitive Psychology from the New School for Social Research, and was awarded the Dissertation Fellowship, the Alfred J. Marrow Memorial Award in Psychology, and the Charles Cannell award for his work on mathematical modeling of human concept processing. While completing the PhD, he interned at speech recognition pioneer Dragon Systems and then at AT&T Labs, trailblazing innovations in speech and multimodal understanding technology.
Having been awarded eleven U.S. patents he has produced over 50 research publications in the areas of computational semantics, cognitive linguistics, psycholinguistics, word sense disambiguation, human concept learning, and Artificial Intelligence. His work is cited in over 700 scientific papers. He served on the Advisory Board for Digility, a conference and expo on digital reality, and also for The Flight Exchange, a charter aircraft booking platform company.
Umesh Sachdev
Co-founder and CEO
Umesh Sachdev, Co-founder, and CEO of Uniphore, is a modern-day entrepreneur with a passion for technologies that have massive societal impact. Umesh co-founded Uniphore with Ravi Saraogi to bridge the communication gap between man and machine using voice and speech.
Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. The MIT Tech Review recognized him as one of the ‘Innovators Under 35’. He has been conferred with the title of ‘Innovative Entrepreneur’ by the Ministry of Science and Technology’s Technopreneur Promotion Programme (TePP). Umesh holds patents in Speech Recognition Technologies and Voice Biometrics and is the author of many technical papers.
Umesh is an alumnus of Jaypee Institute of Information Technology, and also a renowned ‘TED Talk’ speaker.
Baskar Subramaniam
Board Member
Baskar Subramanian is an industry veteran with over 25 years of thought leadership in Unified Communications, Customer Interaction Management and Collaboration technologies.
Subramaniam is the Founder of Servion Global Solutions Limited, a global end-to-end consulting led specialist in proactive customer experience in 1992. The company pioneered voice automation and computer telephony technologies for many enterprises in India, Middle East, Asia Pacific and the United States. At Servion, he helped build a strategic relationship with Avaya and Cisco, delivering value to all stakeholders involved. He is also the Founder and Board Member in Green Quotient Systems, a technology venture in the Cloud Computing, DevOps and Mobility space.
Subramaniam holds a Bachelor’s degree in Electronics and Communication Engineering from REC-Trichy, and a Master’s degree in Electrical and Computer Engineering from the University of Texas.
Ranjith Menon
Board Member
Ranjith Menon is Executive Director at Chiratae Ventures India Advisors. He has been in the industry since 2000 and in the venture investment advisory since 2007.
Prior to Chiratae Ventures, Ranjith worked with Cyient (earlier Infotech Enterprises), India’s premier Design Engineering and GIS Company. As Manager-Marketing he played a key role in conceptualizing and launching new service offerings for the Aerospace vertical, which is one of the largest offshore Aerospace practices out of India. Earlier in his career, Ranjith has served as a stress test engineer at Infotech Enterprises and also gained shop floor experience at Bharat Earth Movers Limited, India’s largest earth moving equipment manufacturers.
Ranjith is a Charter Member of The Indus Entrepreneurs (TiE). He holds a Bachelors degree in Mechanical Engineering from Bangalore University and an MBA from the Great Lakes Institute of Management, Chennai.
Ravi Saraogi
Co-founder and President APAC
Ravi, Co-founder & President-APAC, leads Sales, Delivery and Customer Success for Uniphore. His passion for mobile learning applications and technologies found traction when Uniphore was founded. Ravi and Umesh envisioned building solutions that give more power to human speech.
He has vast experience in directing technology teams in initiatives spanning mobile theft security, wireless network development, and mobile learning applications. Ravi is currently an active member of the Mobile Payment Forum of India (MPFI), where he identifies and develops business opportunities in the field of mobile payments. He is known for his excellent analytic skills, dexterity in problem resolution, and proclivity for driving operational excellence. Ravi is an alumnus of Jaypee Institute of Information Technology.
Sumant Mandal
Board Member
Sumant is Managing Director and co-founder of LA-based March Capital Partners, in addition to being co-founder of two leading technology incubators in the San Francisco Bay Area; The Hive, focused on AI and Blockchain driven companies, and The Fabric, focused on cloud, IoT and network infrastructure companies. He has been part of incubating more than 25 companies. Sumant leads investments in Cloud Computing, IoT, AI/ML, and Network Infrastructure as well as companies supporting the Indian market. He currently serves on the boards of numerous market-leading companies, including Astound, BillDesk, The Rubicon Project, CarTrade, IoTium, KMesh, SparkCognition, Decision Engines, and Xage Security.
In his nearly two decades of venture capital, Sumant has generated multiple meaningful exits in companies he has either incubated or been the first institutional investor. His exits include Velocloud Networks (acquired by VMWare), Perspica Systems (acquired by Cisco), The Rubicon Project (NYSE: RUBI), Kosei (acquired by Pinterest), Appcito (acquired by A10 Networks), Deep Forest Media (acquired by Rakuten), Kazeon Systems (acquired by EMC), Mimosa Systems (acquired by Iron Mountain), Ankeena Networks (acquired by Juniper), Cetas (acquired by VMware), and Apture (acquired by Google).
In 2000, Sumant joined Clearstone Venture Partners, where he went on to become a Managing Director four years later. Prior to Clearstone, Sumant spent more than eight years as an entrepreneur, starting companies in both India and the United States.
Sumant has an M.B.A. from the Kellogg Graduate School of Management at Northwestern University, and a B.S. in Electrical Engineering from Michigan State University. He is a Charter Member of TiE.
Pradeep Tagare
Board Member
Pradeep Tagare manages National Grid Partners’ $250M enterprise and energy-focused corporate venture fund based in Silicon Valley. The fund has invested in 20 startups including 3 early-stage VC Funds in the UK, Israel and the US.
Pradeep joined National Grid Partners from Intel Capital where he worked for over 13 years in Silicon Valley and India. At Intel Capital, Pradeep led 16 investments which resulted in 2 IPOs and 8 M&A exits with 2 Unicorns and 1 Decacorn in the portfolio.
Prior to Intel Capital, Pradeep spent over 12 years in Silicon Valley in technology/product marketing roles at startups such as Inference, BroadVision, Healthon, and as an entrepreneur starting Yopa, a mobile middleware software company (acquired by XDrive/AOL). Pradeep has an M.S.E.E from the University of Wisconsin-Madison, a BE (EE) from the University of Bombay, and is a Kauffman Fellow.
Pankaj Patel
Board Member
Pankaj Patel was Executive Vice President and Chief Development Officer at Cisco Systems, Inc. where he reported to the CEO as the Engineering head of the company’s $38 billion product and solution portfolio. He drove the business and technology strategy across Cisco’s Routing, Switching, Wireless, Security, Mobility, Video, Collaboration, Data Center and Cloud offerings delivered by a global team of over 26,000 engineers.
Mr. Patel is a proven results-oriented and seasoned technology leader with 25+ years of experience developing highly scalable products and services by building and leading large, high-performance global engineering organizations, setting clear vision, directing strategy and delivering against goals. He is passionate about translating strategy to execution, and delivering the best experience for the customer.
Mr. Patel retired from Cisco in October of 2016 and now serves on the Board of Directors of several startups. He is focused on incubating, investing, and advising startups with their strategy, product development, and go-to-market as well as helping them scale. Patel is also a mentor and sponsor to numerous employees throughout the industry.
Sumit Jain
Observer
Sumit is Senior Partner at Sistema Asia Capital (SA Cap) Advisory based out of Bangalore and advises SA Cap investments in the space of enterprise software, healthcare, education, AI/data analytics, AR/VR, IOT and consumer tech.
Sumit brings nearly 15 years of operational, advisory and investment experience to his role. Prior to SA Cap Advisory Sumit served on the boards of 15+ portfolio companies as primary board member or observer including AI startups such as Edge Networks, Embibe and Vernacular.ai. While at Kalaari, he played a key role in sourcing and executing 7 investments across 2 funds and supported 3 exits from the portfolio. Earlier, while at HSBC, Sumit advised multiple clients on cross-border and domestic M&As and JVs and was associated with capital markets and leveraged buyout transactions in his role as an Associate with the Investment Banking division. He started his career at BG Group India as a Business Analyst and worked across group companies in telecom, E&P and gas distribution.
Sumit holds an engineering degree from IIT Kharagpur and an MBA from IIM Calcutta.
John T. Chambers
Chief Guru
John Chambers founded JC2 Ventures to help disruptive startups from around the world innovate and scale. Chambers believes in the development of startup nations and hence, invests in companies across categories and geographies leading to market transitions. Airware, Aspire Food Group, Dedrone, OpenGov, Pindrop, Privoro, Sprinklr, and Uniphore are a few such examples. He also serves on the Board of Directors for Airware, OpenGov, Pindrop, and Sprinklr.
Prior to founding JC2 Ventures, Chambers was CEO, Chairman and Executive Chairman at Cisco Systems.
In addition to investing in and mentoring startups, he is focused on promoting entrepreneurship, gender equality, and accelerating overall new business creation around the world. Additionally, his role as the Chairman of the US-India Strategic Partnership Forum (USISPF) allows him to work closely with business and government leaders in both countries to create meaningful opportunities that have the power to change the lives of citizens.
Aegis Graham Bell Awards
Winner in “Innovation in Data Science” category for “auMinaTM” at the 9th edition of Aegis Graham Bell Award 2019
Gartner
- Gartner names Uniphore in ‘Where are they now” section in “Cool Vendors in CRM Customer Service and Support, 2020” (Analysts: Brian Manusama, et al, Published: 15 May 2020)
- Gartner recognizes Uniphore as a Representative Vendor in Customer Service Interaction Analytics in “The Gartner Customer Service Technology Vendor Guide, 2019” (Analysts: Simon Harrison, et al, Published: 27 June 2019)
- Gartner names Uniphore as an Interaction Analytics vendor – Customer Service and CRM App Software in APAC in “The Gartner CRM Vendor Guide, 2018” (Analyst: Nadine LeBlanc et al, Published: 31 May 2018).
- Gartner names Uniphore as a Fast-growing digital service technology providers in its report titled “Market Trends: Customer Experience, Trust and Retention Define Opportunities for Customer Management Digital Services” (Analyst: TJ Singh, Published: 19 June 2018).
- Gartner names Uniphore as a Sample Vendor in its report titled “Hype Cycle for Contact Center Infrastructure, 2018” (Analyst: Drew Kraus, Published: 8 August 2018).
- Gartner names Uniphore as a Sample Vendor in its report titled “Hype Cycle for Data Science and Machine Learning, 2018”. (Analysts: Peter Krensky, Jim Hare, Published: 23 July 2018).
- Gartner names Uniphore as a Sample Vendor in its report titled “Hype Cycle for CRM Customer Service and Customer Engagement, 2018”. (Analyst: Olive Huang, Published: 25 July 2018).
- Gartner recognizes Uniphore as a vendor for Interaction Analysis – Customer Service in the Asia/Pacific – The Gartner CRM Vendor Guide, 2017
- Gartner report titled Predicts 2017: CRM Customer Service and Support (published Nov, 2016) mentions Uniphore as a regional vendor capable of supporting regional Indian languages
- Gartner selects Uniphore as a Cool Vendor for Human-Machine Interface (2013)
Forrester
Forrester recognizes Uniphore as a “growth stage” vendor in its report titled “New Tech: AI-Fueled Speech Analytics Solutions, Q2 2018”
Deloitte
Deloitte recognizes Uniphore as Technology Fast 500 Asia Pacific (2013)
Deloitte recognizes Uniphore as Technology Fast 50 India (2014)
Deloitte recognizes Uniphore as Technology Fast 500 Asia Pacific (2014)
Deloitte recognizes Uniphore as Technology Fast 50 India (2015)
Deloitte recognizes Uniphore as Technology Fast 500 Asia Pacific (2015)
Frost & Sullivan
Frost & Sullivan names Uniphore as the Entrepreneurial Company of the Year for its Speech-based Enterprise Mobility Solutions (2012)
Asia-Pacific Customer Contact Solution Customer Value Leadership Award (2018)
IDG Ventures
Uniphore receives the Pride of India Awards by IDG Ventures (2015)
Nasscom
League of 10 – NASSCOM Emerge 50 Awards (2017)
NASSCOM and Frost & Sullivan featured Uniphore’s VoiceNet in Indian Enterprise Software Product Excellence Matrix – On Accelerated Growth Path (2014)
League of 10 – NASSCOM Emerge 50 Awards (2013)
London & Partners
London & Partners recognizes Uniphore amongst India’s Top 20 Emerging Global Companies (2016)
CII Connect
Umesh Sachdev, Founder & CEO, received the “Exemplary Application of IT Award” at the CII CONNECT 2014 Awards
The Smart CEO Startup50
Best Enterprise Tech Startup of the Year by The Smart CEO – Startup50 awards (2016)
RIM
Research in Motion highlights Uniphore as one of India’s top Enterprise Mobility Vendors (2012)
IDC
IDC recognizes Uniphore for solving real problems during COVID-19 crisis in its report “Conversational AI in the era of COVID-19”.
From the Newsroom
In the News / 22.08.2019
Umesh speaks to ET Now | Uniphore’s $51 million Series C funding
In the News / 12.03.2019
Uniphore Software eyes $100 mn revenue in 3 years
In the News / 17.01.2019
What John Chambers Looks For In A Startup
In the News / 03.03.2019
How the centre of gravity of India’s startup ecosystem is shifting towards B...
Press Releases / 05.03.2019
Uniphore launches auMina QSense™ to transform performance management
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