Ask Your Data Anything: Get Instant Insights with Natural Language to reduce costs and elevate CX

Contact centers today face a difficult balancing act: delivering exceptional customer experiences while managing rising interaction volumes, increasingly complex customer needs, and pressure to reduce costs.

Contact centers generate one of the most valuable and underutilized assets in the enterprise: unstructured conversation data. It holds the answers to how your customers think, feel, and act. But turning that data into insight has traditionally been slow, manual, and resource intensive. That’s changing fast. 

Hear how Large Language Models (LLMs) are changing the way contact centers interact with their data. See how leading organizations are moving beyond dashboards and replacing time-consuming review processes with AI agents that uncover trends, identify root causes, and automate quality management – with no need for predefined keywords, complex sampling, or technical expertise.

In this webinar, you will learn how to:  

• Turn every conversation into strategic insight
  Discover how LLMs extract actionable intelligence from post-call data, empowering leaders to identify customer pain points and agent performance gaps instantly.
• Empower non-technical teams with fast, contextual answers
  See how AI agents enable QA managers, supervisors, and CX teams to ask natural language questions and get fast, contextual answers without relying on technical experts.
• Know what to demand from AI-powered analytics
  Get a framework for evaluating enterprise-ready LLM solutions that are secure, scalable, and purpose-built for the unique needs of modern contact centers.