How will technology impact consumers and their engagement with the companies and brands trying to reach them?
The global pandemic revealed many gaps in how brands engage with customers, and what they need to improve experiences to keep them coming back. As a result, digital transformation accelerated exponentially over the last two years – and the bar has never been higher. Businesses, now more than ever, need a “good model of customer engagement” or it will cost them.
In this IDC FutureScape report, analysts share their top 10 predictions for customer experience leaders in 2022. Each prediction explores one of the “most urgent technology issues and concerns that companies must master to differentiate themselves to maintain an engaging relationship with the brand’s customers” – looking at everything from fighting AI bias to intelligent experience technologies to customer authentication.
To learn more about each of these predictions, the external factors driving these trends, the impact each would have on IT, and IDC’s recommendations for customer experience leaders looking to build better programs that benefit both the organization and its customers, download a complimentary copy today!
Don’t miss your chance to learn how to drive revenue and customer retention from key industry analysts and executives.
Join us online for Uniphore Converse 2022 on March 1 @ 8:00 am PT.