BNP Paribas Cardif Optimized Customer Buy-In & Conversion for Credit Protection Products
Learn how proactive customer service designed in a low code customer service automation platform boosts sales conversions and...
Improve agent’s productivity and efficiency with the power of AI and automation.
- Guide agents in real-time with in-call alerts and next-best action
- Transform the customer experience with next-best action and in-call agent guidance
- Reduce after-call work with on-demand summaries
Do You Want to:
Reduce agent onboarding time
Increase agent performance and productivity
Increase upsell and cross-sell opportunities
Minimized costly errors and reduce repeat calls
Drive better results from every conversation.
80%
improvement in call notation accuracy
50%
reduction in agent onboarding time
40%
lower average handling times
Close the performance gap by automating agent learning with U-Assist.
U-Assist automates learning to make every agent your best agent by providing them with real-time, dynamic and actionable assistance in three simple steps
Assist
U-Assist automates learning to make every agent your best agent by providing them with real-time, dynamic and actionable assistance in three simple steps
Understand
Understand customer intent in real-time with conversational AI, robotic desktop automation alerts and other insights
Automate
Rapidly integrate your disparate tech stack, and automate tasks, processes and conversations using RPA and more
Brands that Trust Us
See how we unlock every agent’s full potential.
Higher Education | Agent Assist Streamlines Admissions Processing
Best practices in training temporary call center staff on-the-job using agent assist’s real-time process guidance...
Want to boost your service agent productivity and reduce their Average Call Handling Time by more than 40%?
