Conversational AI: The Power of AI Voice Tech in Driving CX in the Contact Centre
Massive spikes in call volume. An unexpected pivot to work-from-home models. Investment and budget cuts. The COVID-19 crisis has created intense challenges for customers, customer service and support operations, and agents. Customers need and want to talk to people more than ever for assistance, but they’re frustrated by longer hold times, slower resolutions, and agents who can’t quickly glean customers’ emotional state and address their needs. In a survey led by Uniphore, the leader in Conversational Service Automation, nearly 80 percent of people wanted to speak with a real agent.
Join this session as Ravi Saraogi, Co-founder & President APAC walks you through how Uniphore is helping contact centers around the world digitally transform with AI & Automation voice technology while ensuring customer’s desire to feel heard and have their queries seamlessly resolved is consistently being met. Also, catch Jafar Syed, SVP, Uniphore share his thoughts voice tech in contact centers.
Save the date and time: 09:00am, 15th September & 9:10am,16th September, 2021.
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