Uniphore Blog

Hear from innovative thinkers and industry leaders sharing insights and perspectives.

Conversational Analytics / 17.07.2018

Factors to Consider Before Signing up for Speech Analytics

A well-known bank realized that over the last six months, the number of consumer complaints has move...

Conversational Analytics / 27.06.2018

Top 5 Problems Faced by Contact Centers & BPOs

Contact Centers of today face multiple challenges which disrupt their operations, making them less e...

Conversational Analytics / 25.06.2018

Top 5 ways Speech Analytics Helps in Standardization of Processes in Contact Centers

Alex, a contact center executive with a Life insurance company, handles a customer call and commits ...

Conversational Analytics / 07.06.2018

Enhance the competitiveness and competencies of your CX teams through Speech Analytics

Speech Analytics is a critical component of the contact center business because of its ability to id...

Conversational Analytics / 28.05.2018

Technology Trends That Will Reshape Insurance Industry in 2018

The insurance industry has been rapidly evolving, thanks to the connected technologies that have bee...

Conversational Analytics / 16.05.2018

Top 5 Ways Speech Analytics Is Helping Insurance Companies Offer Better Customer Service

The products and services offered by different companies across the insurance sector are almost iden...

Company News / 08.05.2018

Uniphore is 10!

We are 10! It is an important milestone not just for Uniphore but also for the entire Indian start-u...

Conversational Analytics / 08.05.2018

Top Challenges Faced by Insurance Companies in Customer Service

The challenges faced by insurance companies today are operational, cultural, and market-related. The...