Nov 26, 2018  |  Posted by: 

Speech Analytics has moved away from the must-have list to mainstream acceptance with 82% deployment across Opus Research respondents. Even among the non-adherents, almost 48% were ready for deployment within 6 months to 1 year. But the goal posts have been shifting with an organizational focus on improving customer experiences driving Speech Analytics adoption.

Compliance needs that were touted as one of the main reas...  
Read more »

Oct 24, 2018  |  Posted by: 

John Chambers to be the keynote speaker CEOs of leading enterprises will discuss the impact of conversational AI in delivering superior Customer Service. 

Chennai/New Delhi, 24 October 2018: Uniphore Software Systems, a global conversational AI company, is organizing its flagship event ‘Conversational AI Leadership Summit 2018’ on October 31, 2018, in New DelhiRead more »

Sep 24, 2018  |  Posted by: 

Scott Belsky, co-founder of online portfolio platform Behance Inc said, “It is not about ideas, but it’s about making ideas happen.” Speech Analytics have become a mainstay industry solution since 2002 and has clocked a double digit growth trajectory. It is expected to be a $2.17 billion industry by 2022.

But ...  
Read more »

Sep 12, 2018  |  Posted by: 

Indian companies consider speech analytics for supporting marketing initiatives and quick identification of customer intent and remediation of issues.

Chennai, September 12, 2018: The third edition of Drivers for Deploying Speech Analytics 2018, an annual survey commissioned by Uniphore Software Systems, was released today. The survey revealed that 60% of Indian companie...  
Read more »

Sep 11, 2018  |  Posted by: 

The speech Analytics market share has seen exponential growth in recent years – with just 24 implementations in 2004 to a market valuation of $0.81 billion in 2017. It is expected to clock a CAGR of 28.3 percent in the coming decade. From basic providers matching phonetics to new innovative offerings based on data analytics, artificial intell...  
Read more »

Aug 23, 2018  |  Posted by: 

Businesses are turning to voice interactions and conversational intelligence in a big way. Digital voice mediums are becoming the norm for customer interactions. 94 percent of businesses still consider phone conversations pivotal for customer engagement efforts.

Speech An...  
Read more »

Aug 16, 2018  |  Posted by: 

Recently a reputed Telecom company made significant changes to their website which was extremely unpopular with customers. Many found navigation difficult and a barrage of calls from the customers flooded the company call centers. The company audited over 1,300 hours of audio with high-end speech analytics to find the root cause of customer ire. The findings were relayed to the Digital Marketing department who re-instated certain missed features of...  
Read more »

Aug 10, 2018  |  Posted by: 

Organizations spend thousands of dollars every year to obtain customer feedback and insights through various mechanisms. Conversational Analytics provides valuable and sometimes, rare customer insights at a fraction of the cost incurred by other channels. Not surprisingly, these insights trigger decision making at the CXO level impacting business outcomes.

Let us observe a f...  
Read more »

Archive
Get in touch with us

India
+91 44 30655800
Singapore
+65 6597 7044
USA
+1 650 617 3288
Uniphore Software Systems Private Limited: Registered Office: No.08C, 8th Floor, IIT Madras Research Park | Kanagam Road, Taramani | Chennai – 600 113 | Tamil Nadu | India CIN: U72200TN2008PTC067459 Telephone No: 044 3065 5800 Fax No: 044 3065 5900 Name of the person who may be contacted in case of any queries or grievances on the landing/home page of the website: Ajay Srinivasan
Speech Analytics Virtual Assistant Voice Biometrics Resources About Contact Sitemap Privacy
Uniphore. All rights reserved.
x