Sep 11, 2018  |  Posted by: 

The speech Analytics market share has seen exponential growth in recent years – with just 24 implementations in 2004 to a market valuation of $0.81 billion in 2017. It is expected to clock a CAGR of 28.3 percent in the coming decade. From basic providers matching phonetics to new innovative offerings based on data analytics, artificial intell...  
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Aug 23, 2018  |  Posted by: 

Businesses are turning to voice interactions and conversational intelligence in a big way. Digital voice mediums are becoming the norm for customer interactions. 94 percent of businesses still consider phone conversations pivotal for customer engagement efforts.

Speech An...  
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Aug 16, 2018  |  Posted by: 

Recently a reputed Telecom company made significant changes to their website which was extremely unpopular with customers. Many found navigation difficult and a barrage of calls from the customers flooded the company call centers. The company audited over 1,300 hours of audio with high-end speech analytics to find the root cause of customer ire. The findings were relayed to the Digital Marketing department who re-instated certain missed features of...  
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Aug 10, 2018  |  Posted by: 

Organizations spend thousands of dollars every year to obtain customer feedback and insights through various mechanisms. Conversational Analytics provides valuable and sometimes, rare customer insights at a fraction of the cost incurred by other channels. Not surprisingly, these insights trigger decision making at the CXO level impacting business outcomes.

Let us observe a f...  
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Aug 09, 2018  |  Posted by: 

The young futurist and CEO of Uniphore spoke at TEDx Chennai on how deep tech solutions can increase the ease of living

Chennai, 09 August 2018: Umesh Sachdev, CEO Uniphore Software Systems, during his TEDx speech highlighted how domesticating technology can help make human life easier. He explained how Uniphore intends to use de...  
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Jul 30, 2018  |  Posted by: 

Stakeholders are often compelled to scrutinize a new tech initiative from all possible angles. Initiatives are undertaken to keep the organization’s long-term goals in mind, and technological adoptions like Speech Analytics are best proven through a Proof of Concept.

Here are the top 5 ways POC helps companies understand Speech Analytics:

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Jul 24, 2018  |  Posted by: 

The prestigious tech award was given to the Speech Recognition Technology-based company for innovative application in AI 

Chennai, May 24, 2018: Uniphore Software Systems has been awarded the NASSCOM AI Game Changer Awards for 2018 under Speech Recognition category for its innovative Automated Speech Recognition (ASR) engine for language processing. The award is instituted by NASSCOM's Centre of E...  
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Jul 19, 2018  |  Posted by: 

Often, organizations select the right technology but end up selecting the wrong vendor resulting in a less than the satisfactory execution of the technology. This further leads to undesirable outcomes and mismatched results and may even dissuade management from going ahead with the full-scale implementation.

Before signing up for Speech Analytics on a full-scale...  
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