Aug 09, 2018  |  Posted by: 

The young futurist and CEO of Uniphore spoke at TEDx Chennai on how deep tech solutions can increase the ease of living

Chennai, 09 August 2018: Umesh Sachdev, CEO Uniphore Software Systems, during his TEDx speech highlighted how domesticating technology can help make human life easier. He explained how Uniphore intends to use de...  
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Jul 30, 2018  |  Posted by: 

Stakeholders are often compelled to scrutinize a new tech initiative from all possible angles. Initiatives are undertaken to keep the organization’s long-term goals in mind, and technological adoptions like Speech Analytics are best proven through a Proof of Concept.

Here are the top 5 ways POC helps companies understand Speech Analytics:

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Jul 24, 2018  |  Posted by: 

The prestigious tech award was given to the Speech Recognition Technology-based company for innovative application in AI 

Chennai, May 24, 2018: Uniphore Software Systems has been awarded the NASSCOM AI Game Changer Awards for 2018 under Speech Recognition category for its innovative Automated Speech Recognition (ASR) engine for language processing. The award is instituted by NASSCOM's Centre of E...  
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Jul 19, 2018  |  Posted by: 

Often, organizations select the right technology but end up selecting the wrong vendor resulting in a less than the satisfactory execution of the technology. This further leads to undesirable outcomes and mismatched results and may even dissuade management from going ahead with the full-scale implementation.

Before signing up for Speech Analytics on a full-scale...  
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Jul 17, 2018  |  Posted by: 

A well-known bank realized that over the last six months, the number of consumer complaints has moved up by 3X while it's rating on the ‘’Customer Satisfaction’’ survey took a beating. A quick recon divulged that the contact center of the bank was stamped with larger volumes of calls and troubled with higher agent attrition, in the said period.

It was time for adopting Speech Analytics and t...  
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Jul 12, 2018  |  Posted by: 

Uniphore Software Systems, a leading Speech Recognition solution provider, has numerous teams operating across India, Singapore and, USA. Let’s hear from Samith Ramachandran, Vice President – Products who takes us through some interesting stuff about his personal and professional life.

About Samith

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Jun 27, 2018  |  Posted by: 

Contact Centers of today face multiple challenges which disrupt their operations, making them less efficient and more burdensome to run. Fortunately, the latest technologies can help them address the problems they face. It's time customer-facing teams adopt the latest technologies to address prevailing issues.

In the fast-paced business world of today, customer service has never been as critical for organizations...  
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Jun 25, 2018  |  Posted by: 

Alex, a contact center executive with a Life insurance company, handles a customer call and commits to something that's not part of the caller's insurance coverage. A few months later, the customer files a suit and the company must deal with a costly process to settle the issue.

Incidents like this occur often, due to errors made by Contact Center agents over the phone. Unfortunately, it...  
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