Jul 17, 2018  |  Posted by: 

A well-known bank realized that over the last six months, the number of consumer complaints has moved up by 3X while it's rating on the ‘’Customer Satisfaction’’ survey took a beating. A quick recon divulged that the contact center of the bank was stamped with larger volumes of calls and troubled with higher agent attrition, in the said period.

It was time for adopting Speech Analytics and t...  
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Jul 12, 2018  |  Posted by: 

Uniphore Software Systems, a leading Speech Recognition solution provider, has numerous teams operating across India, Singapore and, USA. Let’s hear from Samith Ramachandran, Vice President – Products who takes us through some interesting stuff about his personal and professional life.

About Samith

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Jun 27, 2018  |  Posted by: 

Contact Centers of today face multiple challenges which disrupt their operations, making them less efficient and more burdensome to run. Fortunately, the latest technologies can help them address the problems they face. It's time customer-facing teams adopt the latest technologies to address prevailing issues.

In the fast-paced business world of today, customer service has never been as critical for organizations...  
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Jun 25, 2018  |  Posted by: 

Alex, a contact center executive with a Life insurance company, handles a customer call and commits to something that's not part of the caller's insurance coverage. A few months later, the customer files a suit and the company must deal with a costly process to settle the issue.

Incidents like this occur often, due to errors made by Contact Center agents over the phone. Unfortunately, it...  
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Jun 07, 2018  |  Posted by: 

Speech Analytics is a critical component of the contact center business because of its ability to identify important patterns and extract information from disparate data from various customer interactions. This data can be converted into actionable intelligence which can be leveraged for better Customer Experience strategies.

[caption id="attachment_7573" align="aligncenter" width="300"]Read more »

May 28, 2018  |  Posted by: 

The insurance industry has been rapidly evolving, thanks to the connected technologies that have been the key driving force. Latest developments in the insurance sector, such as speech analytics, robotic automation, and chat-bots, as well as IoT, have brought a paradigm shift in the way, service providers have improved their offerings for customers.

With many technology-driven innovations stepping in, this growth...  
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May 16, 2018  |  Posted by: 

The products and services offered by different companies across the insurance sector are almost identical, but what predominantly differentiates a good insurance company from its competitors is Customer Experience. It is crucial for every insurance company to listen to the feedback from their potential and current customers and understand their concerns. The Read more »

May 15, 2018  |  Posted by: 

  • Its products recognizes 80 plus global languages; deployed by more than 70 enterprises
  • Plans to further tap into global opportunities; to set up presence in US

Chennai, May 15, 2018: On the eve of successful completion of 10 years since its incubation, Uniphore Software Systems (Uniphore), the leader in voice/speech recognition based technology solutions, announced its g...  
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