Uniphore Blog

Hear from innovative thinkers and industry leaders sharing insights and perspectives.

Conversational Analytics / 06.12.2017

Trends Affecting Global Acceptance of Speech Recognition Products

Speech Recognition technology is a disruptive trendsetter in retail, finance and other consumer-base...

Company News / 04.12.2017

All About John Chamber’s Investment in Uniphore

The past week was momentous for Uniphore. John Chambers (Executive Chairman, Cisco) joined us as the...

Conversational Analytics / 28.11.2017

Executive Survey: C-level Executives in India share their Speech Analytics deployment experience

In the second year of a global tracking study, Opus Research presents findings from a survey of 500 ...

Conversational Analytics / 23.11.2017

These 5 Best Practices Can Take Your Customer Service Automation to The Next Level

The customer is always right. How many times have we heard that! Various advancements in technology ...

Conversational Analytics / 17.11.2017

Executive Survey: Reasons why Companies are Deploying Speech Analytics

In the second year of a global tracking study, Opus Research presents findings from a survey of 500 ...

Company News / 16.11.2017

57% Companies in India Expect Speech Analytics to Increase Sales and Collections

50% of companies cite “Discovering the root cause of customer experience failures” as the reason...

Conversational Analytics / 30.10.2017

How Will Customer Service Look Like 5 Years Down the Line: 5 Futuristic Trends

Delivering customer service at the lowest possible cost for years can give the necessary edge to a c...

Conversational Analytics / 25.10.2017

How Speech Recognition Technologies Can Help Your Brand to be Digitally Omnipresent

Technology in contact centers evolves based on two primary factors: what enables a more seamless cus...