Gartner

Gartner

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  • Gartner names Uniphore in ‘Where are they now” section in “Cool Vendors in CRM Customer Service and Support, 2020” (Analysts: Brian Manusama, et al, Published: 15 May 2020)
  • Gartner recognizes Uniphore as a Representative Vendor in Customer Service Interaction Analytics in “The Gartner Customer Service Technology Vendor Guide, 2019” (Analysts: Simon Harrison, et al, Published: 27 June 2019)
  • Gartner names Uniphore as an Interaction Analytics vendor – Customer Service and CRM App Software in APAC in “The Gartner CRM Vendor Guide, 2018” (Analyst: Nadine LeBlanc et al, Published: 31 May 2018).
  • Gartner names Uniphore as a Fast-growing digital service technology providers in its report titled “Market Trends: Customer Experience, Trust and Retention Define Opportunities for Customer Management Digital Services” (Analyst: TJ Singh, Published: 19 June 2018).
  • Gartner names Uniphore as a Sample Vendor in its report titled “Hype Cycle for Contact Center Infrastructure, 2018” (Analyst: Drew Kraus, Published: 8 August 2018).
  • Gartner names Uniphore as a Sample Vendor in its report titled “Hype Cycle for Data Science and Machine Learning, 2018”. (Analysts: Peter Krensky, Jim Hare, Published: 23 July 2018).
  • Gartner names Uniphore as a Sample Vendor in its report titled “Hype Cycle for CRM Customer Service and Customer Engagement, 2018”. (Analyst: Olive Huang, Published: 25 July 2018).
  • Gartner recognizes Uniphore as a vendor for Interaction Analysis – Customer Service in the Asia/Pacific – The Gartner CRM Vendor Guide, 2017
  • Gartner report titled Predicts 2017: CRM Customer Service and Support (published Nov, 2016) mentions Uniphore as a regional vendor capable of supporting regional Indian languages
  • Gartner selects Uniphore as a Cool Vendor for Human-Machine Interface (2013)

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