Become a Unite Partner
It’s the perfect time to join our ecosystem. We are growing exponentially with our industry-leading solutions, and the opportunity is unlimited. We have exciting, innovative technology with a value proposition that combines improved customer experience along with a great return-on-investment — your customers can increase customer satisfaction while driving cost savings.
We have programs crafted to match your business model
App Alliances
Co-sell your complementary software solutions with Uniphore to reach more customers with our joint solutions.
BPO
Wrap Uniphore solutions into your BPO services to provide Uniphore’s benefits to your customers.
Referral
Leverage your relationships to identify and qualify sales leads, positioning the right Uniphore solutions, then introducing them to Uniphore to finalize the deal and deploy the solution.
Reseller
Leverage your industry expertise to sell and implement our solutions, leading the customer relationship end-to-end, from acquisition to deployment.
Why partner with Uniphore?
Uniphore is the global leader in Conversational Automation. Our vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI, and automation to ensure that every conversation, on every call, is truly heard.
Who is Uniphore?
Uniphore’s Conversational Automation solution automates conversations, predicts sentiments, summarizes, and ensures promises are kept.
Reducing Friction in Customer Journey
Leverage AI and ML to understand customer intent and sentiment and deliver guidance along the journey.
Increasing Self-Service Automation Rates
Use intelligent virtual agents to engage with customers for routine telecom transactions and reduce call waiting times.
Automating Call Categorization and Summary
Support agents by automating intent recognition, categorization, call notes, and post-call case summary with high accuracy and reduced time.
Lowering AHT and Increase Speed of Resolution
Generate in-call guidance and recommendations to identify and predict issues and recommend resolution, thus lowering AHT.
Ensuring Promise Fulfillment
Track and manage promises made to customer and automate post-call communications to customer.
Generating End-to-end Customer Insights
Post interaction analytics (cross-channel) to help identify reasons for customer churn, competitors mentions, agent’s sales effectiveness and performance.
We have benefits when you partner with us.
Partner Portal
We provide assets, MDF, deal reg, rewards, and more through our new portal
Partner Helpdesk
We provide email and phone support for the larger group of small partners that we want to recruit.
Marketing Development Funds (MDF)
Our funds program is unique because it provides not only funding but also an experienced global agency to assist the partners in planning, messaging, positioning, and targeting to ensure they get the most out of their funds.
Partner Advisory Council
We have an exclusive, invitation-only advisory council to allow partners to have direct feedback and engagement with key members of the Uniphore team, building a community of our strategic partners and their leaders.
We have developed our Uniphore UNITE partner program to help build relationships with companies that can team up with us to transform customer experience through automation and AI.
And there are more benefits.
Incentives & discounts
Marketing Support
Promotions & spiffs
Skills development
Sales & Technical Training
Demos
Lead pass programs
Services support
Commitment to growth
Dedicated channel teams
Partner advisory councils
Discount levels that reward Investment
Marketing Development Funds (MDF)
Marketing resources and support
Partner Locator listing & logo usage
Featured Industries
Telecom
Uniphore helps companies in the telecom industry to:
- Use AI to drive measureable and sustainable improevment in customer satisfaction and loyalty
- Automate journeys such as bill paying, service inquiries, upgrates, and others to deflect calls while improving the customer experience
- Automate after-call work for high-value journeys, such as opening new accounts, to shorten average handle time and call wait times
Healthcare
Uniphore empowers healthcare operations to:
- Use AI to diagnose, treat, and deliver clinical services remotely
- Raise the service quality bar by automating mundane processes
- Resolve FAQs while improving the patient experience
- Automate patients’ engagement in the post-treatment phase for high-value journeys, which guide them on the right path to avert any relapse
Financial Services
Uniphore helps companies in the financial services industry to:
- Transform their operations, bring innovation, drive profitability, and optimize resources
- Use conversational AI and natural language processing (NLP) to deepen customer relationships and overcome competitive challenges
- Improve banking customer outcomes with after-call work automation
- Aquire new customers and deepen existing relationships by predicting customer intent, offering self-service options, reducing friction in customer journeys, and augmenting agent capabilities
Ready to become a Uniphore Partner?
Questions? Email [email protected].