Acquisition Marketing
Audience Segmentation
Customer 360
Identity
Journey Orchestration
100% Uniphore AI
We understand how important your data is to your enterprise and have taken steps to be your trusted partner. With Uniphore, our AI Platform gives you:
Optimized Future Conversations
- Uniphore’s ASR and NLP models are developed in-house, which allows our AI to be fully optimized for your enterprise context.
- Uniphore’s AI supports conversations across voice, video and text channels.
Trusted AI Models
- Our platform utilizes a combination of state-of-the-art proprietary models and fine-tuned models based on open-source frameworks.
- Uniphore’s models have been tested with high accuracy against our internal benchmarks specifically built for enterprise conversations.
Data Security
- All your enterprise data is handled securely and responsibly through the Uniphore X-Platform.
- The X-Platform is PCI DSS, CCPA and GDPR compliant.
Our Track Record
- For the last several years, Uniphore has been solving enterprise customer experience and sales challenges with state-of-the-art LLMs and transformers.
- Our team of experienced AI data scientists and machine learning experts is constantly innovating with generative AI to optimize it for the enterprise.
The Uniphore Approach To LLMs: Generative AI with Guardrails
Of the challenges with current generative AI solutions, hallucinating false information and data security make them deal breakers for most enterprises. Uniphore recognizes this challenge and has developed proprietary generative AI with guardrails to improve accuracy and explainability and to maintain privacy with your data on our trusted platform.
With the X-Platform, your data is protected and fully managed with complete access controls. To ensure that enterprise data stays secure, we do not use any third- party generative AI services. You choose where and how to integrate your enterprise data with our generative AI for the most accurate results.
Text, Chat & Email Channels
Contact Center
Infrastructure
Collaboration
UC/Dialer
Radio, Trading, Desktop
CRM
Generative AI for the Enterprise
Learn how to unlock new capabilities and solve enterprise challenges.
One AI Platform to Solve All Your Most Pressing Enterprise Challenges
Intent and Topic Discovery
- Use our LLMs to analyze your conversations and discover new topics that customers are talking about.
- Uncover new customer intents with Intent Mining in U-Discover.
Generative Knowledge AI for the Most Relevant Content
- Create FAQ chatbots from unstructured text contained in PDFs, webpages and other documents.
- Leverage generative AI to search through your knowledge to provide customers and agents the latest information.
Transform Self-Service and Agent Assist with Relevance
- Intent Discovery allows your enterprise to discover which relevant intents should be addressed in self-service and agent-assist.
- Our generative AI can service all available knowledge to customers and agents.
Drive Sales and Agent Guidance
- Every conversation can be summarized with actions and entities, which saves agents time after every call and improves accuracies.
- Supervisors can use this information to help improve and train their agents and sales reps.
Improve Operational Efficiencies with Summarization
- Every conversation can be summarized with actions and entities, which saves agents time after every call and improving accuracies.
- Capture promises made during the call and track fulfillment in real time.