Emotion AI

Capture the emotion behind every interaction.

We can communicate anytime and from anywhere, but what we’ve gained in convenience, we’ve lost in empathy. It’s why we feel so disconnected. We don’t see emotional states through a screen. We can’t read nonverbal cues online. But with Uniphore, remote conversations are about to feel a lot less distant.

This emotional mapping utilizes emotion AI to help individuals understand their own emotions and improve their emotional intelligence.
The key emotions in emotion AI are happiness, anger, surprise, and sadness.
This image depicts an emotional metrics chart displaying activation, engagement, satisfaction, and satisfaction.

What is EQ?

Emotional Intelligence, or EQ, is the ability to recognize emotion. The ability to understand and empathize with each other. It’s the emotions that drive our interactions and decisions.

Individuals with a high EQ communicate more effectively, better resolve disagreements, and forge deeper relationships. So, where does technology play a role?

Emotion AI technology restores our ability to read nonverbal cues like facial expressions, tone of voice, and attentiveness. To tap back into what others feel and respond to their emotions with improved empathy and outcomes.

Emotional intelligence is responsible for 58% of professional success.

Source: “ROI from TalentSmartEQ Emotional Intelligence Training” Report.

The business impact of EQ plus AI.

Emotion AI improves our EQ abilities by combining the real-time analysis of facial expressions, voice tonality, and sentiment to improve every conversation. Uniphore’s AI capabilities and insights enable any industry to benefit from a new level of EQ:

A group of people standing around a light bulb, showing various emotions.

Human Resources

Improve retention and create a more engaged workforce by interpreting employee sentiment. Avoid and resolve problems faster with a more profound understanding.

A blue box with a gift inside, designed to evoke emotion.


Improve online education by identifying student confusion or frustration. Support emotional development by understanding students’ preferred learning styles.

A shopping bag icon on a black background, representing online shopping.

Sales & Marketing

Understand what matters to your market. Uncover where buyers experience hesitancy or heightened interest. Cultivate brand loyalty with empathetic interactions.

A green heart displaying emotion.


Improve patient care outcomes with more effective telehealth appointments. Recognize and better respond to patient pain, fear, and other emotions throughout the healthcare system.

What’s missing in your conversation?


of decisions are unconscious and emotionally driven


of enterprise engagements are expected to be virtual by 2025


of communication is nonverbal

Uniphore knows what it means to listen.

For the past 13 years, we’ve mastered conversations by leading the way in Automated Speech Recognition (ASR) and Natural Language Processing (NLP) innovation. Each year we process & analyze billions of conversations—making our cognitive computing technology the most powerful on the market. Our latest innovations in Emotion AI detect and identify human emotional cues through a combination of the following:

  • Automated speech recognition (ASR) and NLP-based phonetic analysis
  • Computer-vision-based facial expression analysis
  • Audio-based Tonal & Sentiment Analysis
Emotion AI displayed on a computer screen.

IDC Profiles Uniphore’s Unique Approach to Enterprise-Scale AI

IDC Vendor Profile -Uniphore’s Unique Approach to Enterprise-Scale AI
AI emotion recognition 
summary featuring a woman on a tablet.

AI to make us better humans.

We can communicate from anywhere but fall short in recreating the experience of in-person, human connection. We’ve been stripped of the behavioral cues that face-to-face interactions provide.

With our latest innovations, Uniphore is leading us back to empathy and human connection. Back to better human interactions. Emotion AI returns the capabilities we’ve lost that made us human in the first place. When you uncover the other 93% of the conversation, you gain the ability to form deeper connections, identify emotional cues, and understand the moments that matter.

Get ready to take back our natural ability to truly hear and understand one another. To go beyond just what is said. To tap into the moments that matter and unlock our human potential.

Better conversations begin with U.