Cookie Policy

Updated: December 1, 2023

This Cookie Notice describes the different types of cookies and tracking technologies that Uniphore Technologies Inc., including its legal entities and subsidiaries (“Uniphore,” “we,” “us,” or “our”) uses in connection with our Sites, such as https://www.uniphore.com/. To learn more about how Uniphore collects, uses, processes, and discloses personal information, please read our Privacy Notice. Capitalized terms not defined in this Notice are defined in our Privacy Notice.

What Are Cookies?

Cookies are small text files that store information on the browser of your device when you visit a website. These text files are read by websites, including our Site, and help identify your device when you return, enhancing your experience on our Site. Cookies enable us to analyze how our Site is used and monitor Site performance so we can improve and manage the Site and Services.

We and our service providers use the following types of cookies:

  • Duration: Session-based cookies last only while your browser is open on your device and are deleted automatically once your browser is closed. Persistent cookies last until you or your browser deletes them or until they expire.
  • Category: First-party cookies are served directly by us to your device and include cookies necessary for our Sites to run, and third-party cookies are served by another party on our behalf.

How We Use Cookies

We use cookies and other tracking technologies to:

  • Administer the Site
  • Enhance user experience
  • Analyze and monitor Site usage and trends
  • Gather demographic data about users (e.g., IP address, country, industry)
  • Deliver advertisements and other marketing communications
  • Perform marketing integration across devices

Types of Cookies:

  • First Party Cookies: We use cookies that are necessary for our Sites to run, including optimizing or powering features on the Sites and helping us identify irregular or fraudulent behavior on the Sites. For example, we use Google Analytics and Salesforce Pardot to help us: (1) understand how visitors arrive at our Site; (2) monitor Site usage; (3) remember you when you return to the Site; and (4) conduct research to improve our Site and Services.

    Our Site automatically collects your IP address, internet browser type, device identifiers, and device data in server logs to support the functionality of the sites and provide information to you that is relevant and error free. We also collect information about your interactions with our Site, such as the date and time you visit our Site, the pages of our Site you visit, the amount of time you spent on our Site, and the number of times you return to our Site, which we use to improve and manage our Site.

    To learn more about privacy practices and opt-out mechanisms for cookies we use, please visit the following sites:

  • Third Party Cookies: We partner with third party service providers on our Site. For example, we use a service called Wistia to host videos on our Sites. Our partners may use cookies, web beacons, pixels, and other tracking technologies to serve you or to determine whether you visited our Site because of a particular advertisement you viewed. Third-party cookies used by our partners collect your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data.

  • Analytics: We use third party analytics services to understand how you interact with our Marketing Activities and advertisements on other platforms. Some of the information we collect for analytics purposes is aggregated or anonymized. To learn more about the privacy practices and opt-out mechanisms for third parties that we use for analytics purposes, please visit the following sites:

A detailed tabulation of the cookies placed on our site is appended below:

Cookie Provider Name Purpose
Uniphore BIGipServerab61web-nginx-app_https
__cf_bm
Optanon
AlertBoxClosedOptanonConsent

These cookies are necessary cookies placed on the Uniphore Website.

These cookies serve functionalities such as tracking the sessions of the visitor, management of the chatbot placed on the Uniphore website, and to enable capturing of visitors cookie preference.
Uniphore _hjTLDTest
_ga
_hjSession_xxxxxx
_gclxxxx
_mkto_trk
_hjAbsoluteSessionInProgress
_hjSessionUser_xxxxxx
_hjFirstSeen
_gid

These cookies are performance cookies placed on the Uniphore website.

They serve functionalities which help Uniphore track the performance of the website and the interaction that a visitor has with the website. The insights gathered from these cookies help Uniphore improve their website.
Uniphore _gd_visitor
_gd_svisitor
_gd_session

These cookies are functional cookies placed on the Uniphore website.

These cookies are used for diagnostic purposes by Impact Radius, a service we use to track the functioning and performance of our affiliate program.
Uniphore visitor_id#####
visitor_id
visitor_id
ln_orvisitor_id#####
_gat_UA-XXXXXXX
drift_aid
_fbp
Pardot
driftt_aid
drift_campaign_refresh

These cookies are Targeting cookies placed on the Uniphore website.

These are used to track a visitor’s interaction with the website, analyze their usage, and gather information to generate marketing insights.
Google IDE
VISITOR_PRIVACY_METADATA
YSC
test_cookie
CONSENT

These cookies are targeting cookies placed on the Uniphore website.

These are used to track a visitor’s interaction with the website, analyze their usage, gather information to generate marketing insights, and place videos (YouTube) on the website.
LinkedIn UserMatchHistory
AnalyticsSyncHistory
bcookie
li_gc
visitor_id
bscookie
lidc

These cookies are targeting cookies placed on the Uniphore website.

These are used to enable embedding of content from LinkedIn platform and sharing of content to the LinkedIn platform from the Uniphore website.
Pardot lpv735153
pardot

These cookies are targeting cookies placed on the Uniphore website.

Pardot is a marketing automation platform which provides lead generation services to Uniphore.

Web Beacons

We use web beacons (clear gifs) in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

How to Manage Cookies

You can block or disable cookies or other tracking technologies on your device at any time by changing your preferences or options menu in your browser(s). You can also reject or delete the cookies that are stored on your device. You can still use our Sites if you block or delete our cookies, but your ability to access certain Site features may be limited. To find out more about cookies, including how to see what cookies have been set and how to block and delete cookies, please visit http://www.aboutcookies.org/.

We use information collected from cookies before they were disabled, and we stop the cookie from collecting any further information if you disable one or more cookies.

To learn more about how to manage your cookie settings, please visit our Cookie Preference Center.

Changes to Our Cookie Notice

We periodically review and update this Notice to describe new cookies or changes to our practices. You can determine when this Notice was last revised by referring to the “Updated” date at the top of this Notice. We encourage you to review the Notice whenever you interact with us to stay informed about our privacy practices and the ways you can help protect your privacy.

If we make significant changes to this Notice, we will notify you via a prominent notice on our Site. If you do not agree with the privacy practices disclosed in the Notice, we recommend you stop using our Sites.

Contact Us

To submit questions about this Notice or our use of cookies and tracking technologies, please contact us at [email protected] or write to us:

United States

Uniphore Technologies, Inc.
Attn: General Counsel
1001 Page Mill Road
Building 4, Suite 100-B
Palo Alto, California 94304

Europe

Uniphore Technologies Deutschland GmbH
Langenmantelstraße 14,
86153 Augsburg.