- Case StudiesSep 27, 2022
Leading Telecommunications Company Slashes After-call work and Average Handle Time to Streamline CX Operations
One of the world’s largest telecommunications providers needed to streamline their operations without compromising their focus on delivering superior CX. To do so, it would need to reduce its average handle time (AHT), its number of repeat calls...
- GuidesSep 26, 2022
Travel & Hospitality Playbook for CX Leaders
Download Now Travel & hospitality was among the hardest hit sectors during the pandemic. And while the industry has begun to recover, changes in traveler behavior and demand are forcing companies to rethink their customer experience—or risk...
AI and Automation News Roundup
From exciting, new applications to electrifying tech innovations, the twin fields of artificial intelligence and automation are evolving every day. If you missed the latest developments making the news, we have you covered. Here’s a quick recap of...
Success in Sales with Emotional Intelligence
What skills make someone great at sales? You probably think something along the lines of persistence, willingness to go out and meet people or an inherent ability to solve pressing problems. These are all good answers. However, many skills people...
Leveraging Conversational AI to Turn The Great Resignation Into a Great Opportunity
WEBINAR Leveraging Conversational AI to Turn The Great Resignation Into a Great Opportunity The great resignation is impacting contact centers immensely from agent attrition to the speed of onboarding. The tables have turned in the labor market....
- GuidesSep 8, 2022
Travel & Hospitality CX Guide
Download Now Travel is back—but it doesn’t look the way it used to. New traveler behaviors, expectations and booking options are reshaping how travel and hospitality companies attract and retain loyal customers. To stand out in today’s crowded...
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