THE UNIPHORE BUSINESS AI CLOUD

The Uniphore Business AI Cloud combines a consumer-like interface with the security, control, and scalability enterprises require.

Built on a composable, sovereign, and secure architecture, it connects proprietary data, fine-tunes models, and powers intelligent agents —1.8 all in one platform optimized for business users and IT alike.

The Uniphore Business AI Cloud

Power the agentic enterprise with a full-stack AI platform spanning data, knowledge, models, and agents.

Agentic Layer image Model Layer image Knowledge Layer image Data Layer image All 4 Layers of the AI Stack

AGENTIC LAYER

Agentic Workflows MCP Based Orchestration Process Validation Agents Natural Language Inputs 3rd party & Industry Agents
  • Build a library of agents — reasoning, research, & task execution
  • External integration through Model Context Protocol (MCP)
  • Multi-agentic workflows through BPMN-based visual design

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MODEL LAYER

Model
Orchestration
Guardrails Model Garden Industry Models BYO Models
  • Model orchestration across open, closed or fine-tuned models
  • AI security through built-in guardrails and policy control

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KNOWLEDGE LAYER

RAG Knowledge Graphs Process Discovery Large Action Model Fine-Tuning SLM Factory
  • Factory for SLM fine-tuning

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DATA LAYER

Data Connectors Data Agents Data Discovery Data Transformation Data Acceleration
  • Multi-cloud, multi-data compute
  • Data automation agents
  • Structured and unstructured data

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The Uniphore Business AI Cloud – Platform Foundations​

On-Premises and Multi-Cloud

Perpetual Self-Learning and Fine-Tuning

Intuitive and Engaging User Experience

Comprehensive and Complete

Why Choose the Uniphore Business AI Cloud

Empower business users to deploy AI with a consumer-like interface powered by natural language, while giving IT the governance, security, and control required at enterprise scale.

Work with any model, cloud, or data source. Uniphore integrates seamlessly with your existing enterprise technology and data stack, without lock-in to a vendor or architecture.

Maintain full sovereignty over your data and intellectual property. Securely manage your data with role-based access controls and embedded guardrails, ensuring users only access what they are authorized to see.

Uniphore Business AI Suite

Enterprise AI solutions that deliver engaging customer and employee experiences. 

Communication Recording Agent

Capture 100% of your conversations with complete and open access to your data for AI, analytics, and compliance.

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Conversation Insights Agent

Leverage Generative AI to uncover hidden trends, emotions and actionable insights across all customer calls.

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Real-time Guidance Agent

Boost agent productivity with real-time guidance, knowledge assist, and Gen AI-powered conversation summaries..

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Self-Service Agent

Enhance the self-service experience with virtual agents that understand, empathize, and resolve issues at scale.

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CDP Agent

Uniphore CDP is the AI-first, composable customer data platform designed for enterprise brands to activate customer data anywhere.

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Sales Interaction Agent

Enable sales teams to collaborate and close deals faster with real-time emotion and conversational AI insights.

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Recruiting Agent

Help HR and recruitment teams prepare, interview and connect with candidates faster and more effectively.

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For us, it wasn’t about adding AI for the sake of it—it was about deploying agents that could operate with real autonomy and deliver measurable CX improvements. Uniphore’s Agentic Layer gave us that edge, with pre-built and custom agents that scaled across our contact centers globally.

ResultsCX

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