List of Subprocessors

Subprocessors NameGeographyDescription
Microsoft AzureBased on location of CustomerData Analysis
Amazon (AWS)Based on location of CustomerUsed to interpret customer behavior and emotion.
Behavioral SignalsUS or Co-located with CustomerTonal Analysis
MongoDBBased on location of CustomerDatabase provider
OrecXCo-located with CustomerReal-time audio capture
UniMRCPCo-located with CustomerMedia controller for U-Self Serve
DataDogCo-located with CustomerPlatform and Application observability & monitoring.
Logiz.ioBased on location of Customer
Auth0USAuthentication & Authorization service provider
ClickHouseBased on location of CustomerDatabase provider
DataStaxBased on location of CustomerDatabase provider
PendoUSProduct Analytics Provider
LookerBased on location of CustomerVisualization and Analytics Provider
SisenseBased on location of CustomerSecurity
TableuBased on location of CustomerSecurity
NuanceBased on location of CustomerSecurity
TwilioBased on location of CustomerSecurity
Amazon (AWS)USData Storage
Behavioral SignalsUSData Analytics
WorkatoWorldwideThey operate around the globe through AWS, so if the customer is in the US they will get their instance located in AWS US
DataBricksBased on location of CustomerDatabricks is used for serverless GPU model serving, optimizing, and deploying various AI models for our analytics Platform.

ActionIQ Subprocessors

Subprocessors NameGeographyDescription
AWSUSACloud computing
Smarty StreetUSAAddress validation
ConfluentUSAStream processing platform
ProgramizeUSAConsulting
MetarouterUSATag implementation
DatabricksUSAQuerying tool
Tray.ioUSAAPI Integration
Auth0USAIdentity Authentication
MongoDBUSAData Storage
SendSafelyUSAEnd-to-end encrypted file transfer
Google WorkspacesUSAEmail and internal workspace
AnthropicUSAAI enabled functionality
Google Cloud PlatformUSACloud computing
Konecta US Inc.USAEngagement Manager
Konecta US Inc.USACustomer Engineer