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“We have partnered with Uniphore to deliver innovative, conversational AI solutions to our clients. Uniphore’s solution is helping reduce costs and customer service advisors’ time by automating mandatory after-call tasks. “
“Uniphore has been at the forefront of conversational automation for years and continues to impress.”
“Uniphore is an important part of our overall vision to make it easier for customers to self-serve through their preferred channels. As PSE continues to invest and find ways to improve our customer experience, working with Uniphore to update our automated voice system allows us to offer a customized and innovative option.”
Josh Jacobs, Director of Business Integration
PSE
“With Uniphore, we achieved or over-achieved all of our targeted business benefits. Both our Average Handle Time and our Training and Agent Productivity improvements exceeded our expectations and are delivering significantly improved First Call Resolution and Customer Experience while delivering cost savings.”
Allison Garretson, Senior Vice President of Operations & Customer Experience
The General
“A Visual Drag and Drop interface enables business analysts, senior agents and product owners to quickly create, modify, test and deploy call flows or establish layouts, change roles, rules and privileges — without the need for IT support.”
“As we continually strive to deliver the best member experience in our industry, our partnership with Uniphore has enabled PSCU’s contact center agents to have more interaction with members and spend less time on manual tasks.”
Awards and Recognition
