Enterprise Recording Platform
Your Gateway to Enterprise Voice Freedom
Do you lack the access and control needed to fully realise the strategic value of your voice and media communications?
U-Capture gives you the power to listen, the freedom to share, and the insight to act upon your enterprise-wide voice data, with 100% open access and real-time audio streaming of high-quality conversational data.
This complete data sovereignty ensures you never miss a word, empowering you to capture every interaction across the customer and employee journey and gain access to the world’s most extensive ecosystem of leading AI and analytics partners to support extensive use cases.
Capture every interaction across the customer and employee journey.
Voice recordings when you need them
Capture Every Interaction
When it comes to your agent and customer interactions, audio is only half the picture. With so much rich and actionable information held in conversational data, U-Capture helps you analyze and act upon your most valuable asset – the voice of your customers and employees – by providing the tools to capture voice and metadata across multiple sources including screen.
Link Agent PCs with Agent devices such as handsets, allowing screen and audio recording to take place simultaneously. Screen-recorded calls can then be processed, searched, replayed, exported, and transcribed.
Capture and Transcribe Voice and Metadata
Adaptive Call Recording Management
An adaptive call recording management solution that assists call centre agents across customer service disciplines to annotate calls, record on demand and support PCI compliance with audio suppression.
With evolving and rising regulations, enable the automated and manual suppression of sensitive payment information to maintain a focus on PCI DSS compliance and payment card security for enhanced customer data security.
Enhanced Customer Data Security
Capture details of an agent’s movement on screen to establish process, tools, or knowledge-related blockers and annotate calls with pre-set fields or free text to guide improvements across the agent and customer journey.
Securely capture, store, retrieve and reconstruct all communications from major platforms. This includes UCaaS capture capabilities for complete compliance, all while fostering productivity in the age of hybrid working.
Capture, Store, Retrieve and Reconstruct
Alert Audio Quality Issues Early
Quality of Recording
Leverage algorithms to listen to recordings processed by U-Capture to check for and alert on underlying audio quality issues – such as white noise – so they can be detected early and steps can be taken to resolve them promptly.
Voice Analytics & AI
Uniphore empowers you to harness the vast opportunities of conversational data with a real-time, high-quality voice and metadata capture solution that ensures you get the most out of AI and analytics applications.
Tap into Additional Context
Tap into additional context across the customer journey by capturing metadata fields such as phone number, account numbers and agent IDs that translate into valuable conversational data that is rich with insights.