Do you lack the access and control needed to fully realise the strategic value of your voice and media communications?
U-Capture gives you the power to listen, the freedom to share, and the insight to act upon your enterprise-wide voice data, with 100% open access and real-time audio streaming of high-quality conversational data.
This complete data sovereignty ensures you never miss a word, empowering you to capture every interaction across the customer and employee journey and gain access to the world’s most extensive ecosystem of leading AI and analytics partners to support extensive use cases.
Voice recordings when you need them
Enterprise AI
Do you already have a call recording vendor but can only export voice data in batch? U-Capture gives access to high-quality, real-time or post-call voice data streams to underpin speech analytics.Learn more
Compliance Recording
Are you looking for a complete compliance recording solution that also gives you 100% access to conversational data and real-time AI-ready voice streams? Learn more
Features
Enterprise
Architecture
Next-gen, microservices-based architecture with unrivalled resilience
Open
APIs
Full control of, and access to, your data via APIs
Flexible
Deployment
Seamless cloud, on-premise or hybrid delivery through one application
Connectivity
Record voice and capture rich metadata across new or legacy telephony platforms
Low TCO
Containerised compute footprint for up to 90% reduction in Total Cost of Ownership
Resilience
Architected for unrivalled 3N resilience using diverse capture strategies for 100% audio capture
Capture Every Interaction
When it comes to your agent and customer interactions, audio is only half the picture. With so much rich and actionable information held in conversational data, U-Capture helps you analyze and act upon your most valuable asset – the voice of your customers and employees – by providing the tools to capture voice and metadata across multiple sources including screen.
Screen Recording
Link Agent PCs with Agent devices such as handsets, allowing screen and audio recording to take place simultaneously. Screen-recorded calls can then be processed, searched, replayed, exported, and transcribed.
Capture and Transcribe Voice and Metadata
Adaptive Call Recording Management
Agent Controls
An adaptive call recording management solution that assists call centre agents across customer service disciplines to annotate calls, record on demand and support PCI compliance with audio suppression.
PCI Suppression
With evolving and rising regulations, enable the automated and manual suppression of sensitive payment information to maintain a focus on PCI DSS compliance and payment card security for enhanced customer data security.
Enhanced Customer Data Security
Guide Improvement
Screen Tagging
Capture details of an agent’s movement on screen to establish process, tools, or knowledge-related blockers and annotate calls with pre-set fields or free text to guide improvements across the agent and customer journey.
Regulatory Compliance
Securely capture, store, retrieve and reconstruct all communications from major platforms. This includes UCaaS capture capabilities for complete compliance, all while fostering productivity in the age of hybrid working.
Capture, Store, Retrieve and Reconstruct
Alert Audio Quality Issues Early
Quality of Recording
Leverage algorithms to listen to recordings processed by U-Capture to check for and alert on underlying audio quality issues – such as white noise – so they can be detected early and steps can be taken to resolve them promptly.
Voice Analytics & AI
Uniphore empowers you to harness the vast opportunities of conversational data with a real-time, high-quality voice and metadata capture solution that ensures you get the most out of AI and analytics applications.
Harness Opportunities
Tap into Additional Context
Metadata Capture
Tap into additional context across the customer journey by capturing metadata fields such as phone number, account numbers and agent IDs that translate into valuable conversational data that is rich with insights.
