Break Free from Manual Call Reviews: Customer Stories That Cut QA Time and Boost CX Quality

QA and CX leaders know the limitations of traditional tools — manual scoring, keyword-driven insights, and static dashboards that delay insights. But what if you could not only get the insights you need but also have AI agents act on them.

In this session, discover how Uniphore’s Conversation Insights Agent marks a transformational leap from simply asking questions in natural language to embracing an agentic approach where the system doesn’t just respond, but actively recommends next steps, evaluates reasoning, and autonomously executes actions. It’s the future of conversation intelligence: intelligent, explainable, and action oriented.

See how Uniphore’s Conversation Insights Agent brings this vision to life with powerful capabilities designed for today’s QA and CX leaders:

• Automate QA at scale: Score 100% of calls — No manual sampling or tagging
• Spot churn risks and compliance gaps: Go beyond keyword rules with advanced sentiment and tonal analysis to surface the unknowns
• Get answers in seconds: Explore data with LLMs and generate visual insights instantly using simple natural language
• Turn insights into action: Let AI agents recommend and execute next steps aligned to your business goals

Through real-world customer stories, we’ll show how unstructured conversation data are turned into insights and actions that scale quality, elevate CX, and drive business results.