A Global Banking Major Improves CX and Sales Effectiveness with Uniphore’s U-Analyze
A banking and financial services major with offices in five continents offers solutions across retail and investment banking. The organization wanted to improve its customer experience, enhance sales effectiveness, and adhere to regulatory compliance.
Uniphore deployed the customer interaction analytics solution U-Analyze to anticipate customer needs, understand sentiment, and leverage voice data to provide personalized banking solutions. The financial major was able to better analyze customer conversations, build valid operating models, create targeted metrics, and drive business decisions.
Download the case study to learn how Uniphore’s U-Analyze solution helped the banking and financial services organization to improve CX, optimize sales, and meet regulatory compliance in a cost-effective manner.