INDUSTRY
Financial Services / Banking
USE CASE
Multilingual self-service
Conversational AI
Real-time conversation analytics
The Multilingual AI Deployment That Turned Self-Service Into a Competitive Advantage
Challenge
A leading retail bank in the Middle East needed to improve CX across a linguistically diverse user base while reducing cost to serve. The bank lacked real-time insights from customer conversations and struggled to personalize interactions across touchpoints.
Solution
Uniphore deployed Voice AI agents in Arabic, English, and Hindi to deliver personalized self-serve experiences. It also deployed analytics agents to analyze 100% of conversations, giving managers the real-time insights they need to act faster.
