• What is Conversational AI?
  • Introduction to NLP and Machine Learning
  • Why are businesses investing in conversational AI?
  • How does conversational AI benefit businesses?
  • Conversational AI set to revolutionize customer service
  • Parting thoughts…

What is Conversational AI?

Conversational AI is the set of technologies behind automated messaging and speech-enabled applications that offer human-like interactions between computers and humans. Conversational AI can communicate like a human by recognizing speech and text, understanding intent, deciphering different languages, and responding in a way that mimics human conversation.

Watch now: Uniphore’s Conversational AI platform in action

Today we are seeing a wave of conversational AI sweeping across industries, and every brand is looking to add AI-based solutions to automate routine transactions and processes. Significant progress is made by conversational AI and its adjacent technologies to finally understand the mysteries of human language, speech, communication, emotions, and real intent. This growth in Conversational AI is just the beginning, and the future is going to see the deployment of conversational AI in home automation, automobiles, marketing, advertising, e-learning, as economies globally undergo digital transformation.

On the flip side, brands also need to understand that just because your competitors are adding chatbot features to their swanky new website, you don’t have to. First, understand the need for AI chatbots. What are your goals? Are you looking to give more information to your web visitors? Are you looking to generate leads? Are you going to help your web visitors find information? These are some of the primary questions you need to ask before jumping onto the chatbot or voice assistant bandwagon.

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