Deven Panchal is Director of Engineering at Uniphore, where he leads the engineering of enterprise generative AI systems from model fine-tuning and retrieval-augmented pipelines to low-latency inference and agentic orchestration. With more than 18 years of engineering experience across Intel, Yahoo, and Uniphore, he specializes in translating large language models and enterprise data into scalable, production-grade AI applications that solve real operational problems.